10949 Associate IT Technician

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Requisition: 84098

PSEG Company: PSEG Services Corp.

Salary Range: $ 59,400 - $ 89,100

Work Location Category: Onsite

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

At this time, only current PSEG employees are being considered.

A technician installs hardware and software for businesses, maintain computer systems and equipment, and diagnose, troubleshoot, and repair issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance. An IT assistant technician, provides technical support to users by installing, configuring, and maintaining hardware and software.

They also respond to user requests and ensure systems run optimally.

Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership direction.

• Perform troubleshooting and repairs to address/resolve PC hardware, peripherals, operating system, application software and network connectivity failures; ensure documented incident (INC) records are resolved within committed service levels
• Deploy new or reallocated PC hardware, operating system changes and applications as requested; ensure documented request (REQ) tasks are deployed within committed service level
• Provide desktop support outside core business hours during refueling outages; ensure documented outage-related incident (INC) records are resolved within committed service levels
• Image new and reallocated PCs as needed
• Manage model stock of spare PCs, monitors, peripherals and other PC hardware
• Perform periodic walk downs and equipment checks for Emergency Planning PC assets and IT systems in preparation for drills and exercises
• Respond to PSEG Nuclear client inquiries and provide timely feedback and updates for assigned work
• Support participation in the on call schedule; respond to after hours IT incidents and operational needs as assigned
• Provide support for video and audio-conferencing systems; ensure reliable performance for meetings, training sessions and plant operational activities
• Participate in Emergency Planning (EP) drill scenarios and respond as required; ensure IT systems and PC assets function properly throughout drills

• 0-1 years technical experience required with a degree in STEM
• 4-6 years related technical experience required with out a degree
• Must meet and maintain nuclear requirements for Unescorted Site Access and maintain fitness-for-duty requirements

Some positions at PSEG require access to information covered by the Department of Energy’s…