Sr. Manager Solution Engineer

Digital Sr. Manager Solution Engineer

We are seeking a highly motivated Digital Sr. Manager Solution Engineer to join Pfizer's Digital Customer Experience Creation Center (C4) responsible for Patient & Marketplace Digital solutions. This Patient Support Services Technology team manages technology strategy and solution delivery for Channel Management, Specialty Access & Patient Support Services Operations across BU Brands and Pfizer's Patient and Health Impact (PHI) organization.

What You Will Achieve

As a member of the Patient Support Services Digital team, the Sr. Manager Developer and QA Test Lead will be trained on the application. Work closely with Patient Services Functional and Data Leads. The candidate will become a subject matter expert with Polaris Patient Support Services CRM platform, understand Patient Medical data, identify, develop, and deploy Operations processes along with reporting.

Your role will be accountable for activities involved in the design and development of technical solutions, gathering systems requirements, designing and prototyping, quality assurance testing, and implementing practical business solutions under tight deadlines.

The ideal candidate would be someone with advanced knowledge of Salesforce Health Cloud data architecture and hands-on managing offshore agile product owner development and QA teams. Nice to have exposure working with 3rd party Patent Services Operations (HUB) providers, Patient Data APIs. Patient Support Services CRM experience, Ability to work independently, Team collaboration, run multiple task assignments and work delegation with offshore teams.

Strong problem-solving and troubleshooting skills with the ability to make judgment calls. Must be comfortable leading and engaging geographically-dispersed colleagues/customers.

It is your dedication that will make it possible for customers and patients to receive the medicines they need, when they need them.

Qualifications

Must-Have

• Bachelor's Degree, and or equivalent 7+ years of relevant experience emphasizing application support, development, and quality testing.
• Effective written and verbal communication skills.
• Strong interpersonal skills and experience working in a team environment across business functions.
• Independent, self-motivated and flexible with the ability to work effectively in a dynamic, problem-solving environment.
• Salesforce development experience as a team lead
• Strong analytical, critical thinking, and troubleshooting skills
• Ambition to learn and utilize emerging technologies while working in a stimulating team environment.

Nice-to-Have

• Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and Einstein Analytics
• Knowledge of systems within the Patient Services function.
• Process-oriented with strong organization, project management, and coordination skills.
• Agile Scrum Master /Product Owner Certified
• SAFE Release Train experience
• ITIL/PMP preferred
• Knowledge of Patient Connect software on Salesforce Health Cloud
• Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adopt new ideas and concepts.
• Knowledge of database, storage, hosting, cloud, application, analytics, and services technologies

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Work Location Assignment:
On Premise

Additional Posting Locations:
Lake Forest, IL, Peapack, NJ, New York, NY, Collegeville, PA

Relocation assistance may be available based on business needs and/or eligibility.