Technology & Business Systems Administrator

Position Summary

The Technology & Business Systems Administrator is responsible forthe administration, optimization, integration, and continuous improvement of the technology platforms that support On Point Holdings and its affiliated entities. This role serves as the primary owner and internal champion of the Company’s business systems, ensuring employees, leaders, and customers are supported by efficient, scalable, and well-integrated technology solutions.

The Technology & Business Systems Administratorpartners closely with HR, Sales, Operations, Finance, Marketing, and Leadership to manage core business applications, employee technology resources, software integrations, automation initiatives, reporting tools, and AI adoption efforts. This individual will play a critical role in helping the organization scale through smarter systems, improved workflows, enhanced reporting visibility, and strategic use of technology.

This position reports to Leadership and works closely with stakeholders across all On Point Holdings entities.

$65,000 – $75,000 annually

Compensation will vary based on experience, technical expertise, software administration capabilities, systems integration knowledge, automation experience, and overall ability to support andoptimizethe Company’s business applications and technology platforms.

This position is based in Southeast Wisconsin and follows a hybrid work arrangement. Employees are expected to work onsite at the Company’s Waukesha office regularly, with additional in-person meetings, training sessions, or business needs requiring onsite attendance from time to.

Candidates must reside within reasonable driving distance of the Milwaukee metropolitan area and be available to support onsite collaboration, equipment coordination, vendor interactions, and other business operations as needed.

As the Company continues to grow and establishes a permanent office location, this position is expected to transition to a full-time onsite role.

• Serve as the primary administrator, owner, and internal champion for the Company’s technology ecosystem, including Hub Spot,Mapsly,Zuper, Rippling, Microsoft 365, Quick Books, phone systems, customer-facing platforms, and other business-critical applications
• Maintain system configurations, user permissions, licensing, workflows, automations, integrations, security settings, and overall platform health
• Evaluate, recommend, and implement technology solutions that improve operational efficiency, employee productivity, customer experience, and business scalability
• Manage software licensing, vendor relationships, renewals, system utilization, and technology-related operational processes
• Coordinate with managed service providers, software vendors, implementation partners, and other technology resources as needed
• Ensure all business systems are secure and secure and compliant with insurance requirements

• Partner closely with HR to support the technology components of the employee lifecycle, including onboarding, offboarding, role changes, and employee technology support
• Administer employee accounts, system access, Microsoft 365 licensing, security groups, email configuration, and application permissions
• Manage employee technology provisioning, including laptops, mobile devices, software access, equipment tracking, shipping, retrieval, and replacement processes
• Support and optimize
  
  Rippling administration, employee workflows, and system integrations related to onboarding, employee records, and operational processes
• Maintain documentation, technology standards, onboarding resources, and employee technology guides

• MaintainCRM data integrity, workflows, automations, reporting, pipelines, dashboards, and user adoption
• Support sales enablement initiatives and process improvements across customer-facing functions
• Identify opportunities to streamline workflows,eliminateduplicate processes, and improve collaboration across departments
• Improve visibility and consistency of operational data…