IT Technician Level II

Benefits/Perks

• Career Advancement Opportunities
• Company vehicle availiable for customer visits

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, Server 2022 and Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understating of networking devices and appliances.
• Ninja RMM and Autotask PSA Experience a plus
• AI Knowlege is a plus
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+

Our company is franchise operated business that has been in business for 18 years in North Brunswick, NJ. We focus on the continued growth and development of our technicians with continued vendor training on new technologies including Cybersecurity & AI. We work as a team and explore the ever growing latest technologies in the Technology field.