Field Services Analyst Job Oceanport New Jersey USA,IT/Tech

Position: Field Services Analyst I
Location: Oceanport

Job Title:

Field Services Analyst I

Location:

System Business Office

Department Name: IT&S Service Management

Req #:

Status:
Hourly

Shift: Day

Pay Range: $26.66 - $37.05 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Field Services Analyst I provides front-line technical support for employees and standard endpoint devices across RWJBarnabas Health. This position troubleshoots common hardware, software, connectivity, mobile device, and peripheral issues while delivering timely and professional customer service.

Working under the guidance of senior IT staff, the Field Services Analyst I also supports IT Asset Management (ITAM) processes by maintaining accurate device and asset information in Service Now HAM Pro. This position provides onsite and remote technical support and travels between RWJBarnabas Health locations based on business needs.

As a Field Services Analyst I, a typical day may include:

Providing onsite and remote technical support for Windows 11 computers, laptops, mobile devices, printers, and other endpoint technology
Troubleshooting hardware, software, Microsoft 365, basic network connectivity, and peripheral issues
Supporting Microsoft Outlook, Teams, Excel, Word, PowerPoint, and other standard business applications
Resolving incidents and service requests while documenting troubleshooting steps and outcomes in Service Now
Supporting PCs, thin clients, Apple devices, printers, scanners, signature pads, and other customer and clinical technologies
Assisting with device installations, moves, changes, refreshes, and department relocations
Maintaining accurate IT asset information in Service Now HAM Pro, including device assignment, location, status, asset tags, and serial numbers
Providing basic AV and conference room support, including displays, audio, Microsoft Teams, and related meeting technology
Performing proactive rounding and floor support to identify technology issues and assist customers
Supporting technology go-lives, upgrades, emergency response activities, and other IT initiatives

This Role Might Be For You If

You enjoy troubleshooting technology and helping people solve technical problems
You are interested in building your career in field services, desktop support, or healthcare IT
You are comfortable providing hands-on support for computers, mobile devices, printers, and other endpoint technology
You can explain technical information clearly to both technical and non-technical users
You are organized and comfortable documenting your work in a ticketing system
You can follow established troubleshooting procedures and recognize when an issue should be escalated
You are comfortable traveling between RWJBarnabas Health locations as needed

To Be Considered for the Field Services Analyst I position, you must have:

High school diploma or equivalent
Working knowledge of Microsoft Windows, including Windows 11, and Microsoft 365
Basic endpoint hardware, software, and application troubleshooting skills
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and physical connectivity
Familiarity with laptops, PCs, thin clients, mobile devices, printers, scanners, and other common endpoint technologies
Strong customer service, communication, organization, and problem-solving skills
Ability to follow documented incident, service request, and IT support processes

Valid New Jersey driver’s license, reliable transportation, and ability to travel between RWJBarnabas Health locations as needed
CompTIA A+ certification…