Senior Claims Advocate

Senior Claims Advocate

The Senior Claims Advocate provides strategic claims support and advocacy for clients, focusing on complex claims handling, reserve management, and claims performance improvement. This role leads client-facing claims reviews and serves as a key advisor on claims outcomes and loss trends.

Primary tasks the incumbent will perform:

• Oversee the strategy and resolution of complex, high-exposure, and multi-line claims, ensuring alignment with client financial and risk management objectives
• Serve as the primary advocate for clients with carriers, proactively influencing reserves, coverage positions, and overall claim outcomes
• Direct claim strategy and engagement with adjusters, setting expectations, driving accountability, and ensuring timely and effective claim progression
• Identify and execute opportunities to reduce total cost of risk through strategic claim oversight, early intervention, and outcome-driven resolution approaches
• Lead the development and delivery of quarterly claims reviews, including advanced trend analysis, large loss evaluation, and forward-looking insights
• Present claims reviews to clients at a strategic level, providing clear, actionable recommendations to improve outcomes and inform risk management decisions
• Manage and resolve complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders
• Collaborate with carrier leadership, legal partners, and internal teams to resolve challenging claims and drive optimal outcomes
• Mentor and develop Claims Advocates, providing technical guidance, oversight of claim strategy, and support in elevating client delivery

Required

Education & Experience:

• 5+ years of commercial insurance claims or claims advocacy experience
• Strong understanding of claims handling, reserving, and coverage

Preferred

Education & Experience:

• Advanced designations (AIC, SCLA, CPCU, ARM, etc.)
• Experience managing large/complex commercial claims

Planning/Organizing/Managerial Knowledge:

• Manages complex workloads; integrates claims strategy with client risk profile and renewal impact

Communicating & Influencing

Skills:

• Leads client discussions and presentations
• Influences carrier decisions on reserves, settlements, and claim handling strategies

Outputs:

• Effective management and advocacy of complex claims
• Reduction or control of claim reserves and overall cost impact
• High-quality quarterly claims review presentations and insights
• Clear, actionable client recommendations to improve loss performance
• Strong carrier relationships and escalated issue resolution
• Mentorship and support of claims advocate partners

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO),…