Workers Compensation Claims Specialist; NE Region
Job in
Parsippany, Morris County, New Jersey, 07054, USA
Listed on 2026-07-24
Listing for:
Zurich NA
Full Time
position Listed on 2026-07-24
Job specializations:
-
Insurance
Insurance Claims, Insurance Analyst, Underwriter, Risk Manager/Analyst
Job Description & How to Apply Below
Location: Parsippany
Workers Compensation Claims Specialist (NE Region)
135388
Zurich is looking for an accomplished Workers Compensation Claims Specialist II for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices, or a fully remote setup based in one of the following states:
Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, or West Virginia.
The Workers Compensation Claims Specialist will handle multi-party commercial line Workman's Compensation claims of low to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
In this role you will be responsible for:
+ Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims.
+ Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence.
+ Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
+ Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
+ Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
+ Assess damages by calculating applicable damages or range of damages allowed by law.
+ Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
+ Meet quality standards by following best practices.
+ Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
+ Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Departs from approved vendors with manager approval, where in the best interests of the insured.
+ Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
+ Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.
+ Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
+ Protect Zurich's reputation by keeping claims information confidential.
+ Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks. And participating in professional societies.
Basic Qualifications:
+ Bachelor's Degree and 3 or more years of experience in the Claims or Insurance areaOR
+ Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance areaOR
+ Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance areaOR
+ High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance areaAND
+ Must obtain and maintain required adjuster license(s)
+ Knowledge of insurance regulations, markets and products
+ Microsoft Office experience
Preferred Qualifications:
+ 4+ years of experience in the Workers Compensation line of business
+ 3+ years of experience handling litigation management
+ Specialization in PA jurisdiction with knowledge of NJ and/or VA jurisdictions
+ Learn and handle additional jurisdictions as needed
+ EDI filing requirements
+ MSA/Medicare knowledge
+ WCCA, WCCP Designations
+ Knowledge and skill of claims handling
+ Negotiation experience
+ Experience in line of business
+ Excellent communication skills
+ Analytical skills
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be…
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