Assistant Vice President, Personal Lines Claims

Overview

Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. We also invest deeply in our people.

Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you re supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team.

As one of the world’s largest insurance brokers — and a proud 3 Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 540+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together.

If you re ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you.

We are looking for an Assistant Vice President, Personal Lines Claims to join our Claims team on a Hybrid work schedule.

The Assistant Vice President, Personal Lines Claims is a senior-level claims advocacy position responsible for managing a portfolio of personal lines claims on behalf of HUB International Northeast’s individual and family clients, with a primary focus on high net worth and Private Client accounts. This role requires deep knowledge of personal lines insurance coverages, including the specialized policy forms and elevated service standards associated with high net worth clientele, as well as strong carrier relationships and a demonstrated ability to analyze policy language and challenge carrier coverage determinations when warranted.

The AVP serves as a trusted resource to Account Executives, producers, and clients, delivering sophisticated claims advocacy that reflects the complexity and expectations of our high net worth client base and drives value across the organization.

• Manage a high-volume portfolio of personal lines claims with an emphasis on high net worth and Private Client accounts, spanning Homeowners, Auto, Umbrella, Renters, Valuable Articles, Fine Art, Watercraft, and Excess Lines, advocating on behalf of individual and family clients from initial notice through resolution.
• Analyze carrier coverage positions, reservation of rights letters, and disclaimers; draft well-reasoned rebuttals and appeals grounded in policy language, applicable case law, and industry standards, with particular attention to personal lines coverage issues including concurrent causation, exclusion interpretation, and valuation disputes.
• Monitor claims activity, maintain up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward the most favorable outcomes.
• Identify and escalate potential E&O exposure situations to management and the Office of General Counsel promptly and in accordance with internal protocols.
• Coordinate with carrier adjusters, independent appraisers, and public adjusters as appropriate to ensure claims are being handled in the client’s best interest, including oversight of appraisal and alternative dispute resolution processes where applicable.

• Serve as the primary claims contact for assigned clients, delivering the responsive, discreet, and highly personalized service that high net worth and Private Client policyholders expect, in a manner that reflects HUB’s commitment to best-in-class client advocacy.
• Build and maintain strong relationships with carrier claim managers and decision-makers at key partners.
• Participate actively in client claim reviews and renewal strategy meetings, providing detailed claims intelligence that supports…