Workers' Compensation Claim Supervisor

Overview

Position Title: Workers' Compensation Claim Supervisor

Location: Wall Township, NJ

Schedule: 8:00 am - 4:30 pm ET

Salary Range: $80,000-$95,000

The Workers' Compensation
Claim Supervisor is responsible for the investigation, adjustment and supervision of assigned claims. This position may be used as an advanced training position for consideration for promotion to a management position. It is accountable for the quality of claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client-specific handling instructions and applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standard and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims; negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures, utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance with Corporate Claim Standards, client-specific handling instructions and state laws when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors (i.e., legal, surveillance, case management, etc.).
• Direct handling of designated litigated and complex claims.
• Provide education, training and assistance in the development of claim staff.
• Review and maintain a personal diary on the claim system.
• Supervise all claim activity for specified accounts.
• Maintain compliance with Corporate Claim Handling Standards and special client handling instructions.

• 10+ years of Workers’ Compensation claims handling experience
  , including full claim investigation, evaluation, and resolution.
• Demonstrated ability to lead and oversee adjusters in a fast‑paced, compliance‑driven environment while maintaining quality and service standards.
• Strong understanding of NY, NJ, PA, DE, MD Workers’ Compensation regulations
  , claim practices, and compliance requirements.
• Active Workers’ Compensation adjuster license in NY or ability to obtain the required licensing for NY within 60 days of hire, if applicable.
• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
• Working knowledge of entry- and mid‑level WC adjusting roles and workflows.
• Reliable attendance during established client service hours for the Wall Township, NJ branch office.

• Prior supervisory or people‑lead experience within Workers’ Compensation.
• Bachelor’s degree or equivalent combination of education and experience.
• Industry certifications such as Certification – e.g., SIP, WCP, AIC
  .
• Experience supporting workers' compensation claims and staff.
• AIC, CPCU, or ARM preferred.
• Bilingual (Spanish) proficiency – highly valued for communicating with claimants, employers, or vendors, but not required.

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits
  :
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans
  : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth
  :
  Internal training and advancement opportunities
• Culture
  : A supportive, team‑based work environment

• Compensation: The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.
• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Equal Opportunity
  
  Employer:
  
  CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.