Multi-Line Claims Technical Supervisor

Overview

Position Title:

Multi-Line Claim Supervisor, Technical

Location:

Linwood, NJ (hybrid reporting)

Schedule:

8:00 am – 4:30 pm ET
Salary Range: $75,000 – $85,000

The Multi-Line Claim Supervisor Technical position is responsible for the supervision and oversight, investigation and adjustment of assigned Property, Liability and Multi-Line claims. The role may be used as an advanced training position for consideration for promotion to a management position. Accountable for the quality of multi‑line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

• Review, assign and provide supervision of all multi‑line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and applicable laws and State licensure requirements.
• Investigate, evaluate and adjust assigned multi‑line claims in accordance with established claim management standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Responsible for providing litigation management oversight, direction and analysis including attorney identification and selection criteria, litigation planning and budgeting, status reporting, strategic resolution facilitation and overall direction of litigated claim files.
• Provide oversight of loss adjustment costs including medical, material damage estimates and miscellaneous invoices to determine if they are reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi‑line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Direct management of designated complex or especially sensitive claims.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Detail oriented and a self‑starter with strong organizational abilities.
• Ability to coordinate and prioritize required tasks.
• Flexibility, accuracy, initiative and ability to work with minimum supervision.
• Discretion and confidentiality required.

• Seven (7) years of claim experience required.
• Bachelor’s Degree preferred.
• Three years supervisory experience preferred.
• Nice to have:
  Bilingual (Spanish) proficiency.

• 4 weeks of paid time off that accrues throughout the year, plus 10 paid holidays in the first year.
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth through internal training and advancement opportunities.
• Supportive, team‑based work environment.

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI does not provide visa sponsorship for this position.

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.