Software Engineer, Technical Support

Hamamatsu Photonics is one of the world's largest suppliers of advanced light detectors, light sources and detector systems for industrial, scientific, and commercial applications. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu's mission is to improve the welfare of society through the advancement of photonics technology. This portfolio means that there's never a boring day in the life of an applications engineer.

Get ready to learn a lot, to be challenged, and to help solve the problems of today and tomorrow with LIGHT.

This is a hybrid position, based out of our Bridgewater, NJ office.

• Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, Camera Link, CoaXPress, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications. Provide similar supervised support for OEM customers as requested by CSR, Sales, or management. By providing support directly to the end users we have a direct impact on customer satisfaction and subsequently Hamamatsu's reputation.
• Make initial contact with end user and university customer web leads. As the first point of contact, responsible for understanding each customer's application as well as qualifying leads, regulating if they are hot/warm/cold, and determining if there is a significant sales potential to the inquiry for the sales department.
• Test products in an electrical lab setting by using standard laboratory equipment and configuring computers and operating systems to evaluate peak product performance with provided drivers, API's, applications, or to custom develop applications based on predicted customer usability in order for them to be able to evaluate and implement our products in a prompt manner.
• Create, update, and revise technical procedures for product operation through testing devices and confirming results or analyzing various technical documents. Notify marketing about literature (print or web) that requires updating.
• Complete training for Hamamatsu's key products and applications to learn the necessary context for Hamamatsu's software solutions.
• Participate in technology, marketing and sales projects.
• Prepare working demo presentations from start to finish for trade shows, which includes ordering parts, building the set‑up, confirming that the unit operates correctly with the respective or custom developed software (if necessary), and teaching the trade show staff how to use the demo.
• Interact face‑to‑face with customers at trade shows to introduce products and learn about their projects. Qualify leads (hot/warm/cold) by business potential and notify the respective sales engineers of large projects.
• Improve product and applications knowledge, develop specialized product knowledge in a product family or application through specific individual training, and provide product and market information to Sales/Marketing/customers.
• Special projects as assigned by the Technology Design Group for software prototyping as part of skill development.

We are calling all software engineers and related majors to apply! Successful candidates will exhibit proactivity, a thirst for learning new things, a knack for solving complicated problems and skill with instrumentation and reporting in the lab. Previous customer service experience in a related or unrelated field is desired, but not necessary. Hamamatsu takes pride in our new hire training program so previous experience in photonics is desired but also not necessary.

Hamamatsu Corporation is the subsidiary of Hamamatsu Photonics K.K. (Japan) with responsibilities for North, Central and South America. Our purpose is to bring local and rapid support to our customers for the products of Hamamatsu Photonics and in turn, bring the customer's voice to Japan for product development and roadmap considerations. Being the American subsidiary of a Japanese company leads to a unique fusion of culture where we work to…