Field Technical Specialist

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

Toyota does not offer support or sponsorship of job applicants for employment‑based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration‑related employment (e.g., H‑1B, O‑1, E‑3, H‑1B1, TN, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, TN, (job flexibility benefits) (also known as I‑140 or Adjustment of Status portability), etc.)

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Toyota’s New York Region is looking for a highly motivated Toyota/Lexus trained MDT/Master/DS technician to become a Regional Field Technical Specialist. Some primary job responsibilities include providing direct in‑dealership technical support for Toyota vehicle repairs, creating Field Technical Reports to improve vehicle quality, and consulting Dealers on technical training for their staff. Field Technical Specialists are also part of a District team that support local initiatives throughout the year.

Reporting to the Technical Services Training Manager, the FTS’s objective is to improve customer satisfaction, increase ownership experience and reduce/prevent unnecessary buybacks. These activities directly contribute to long term customer satisfaction, future product sales, department goals and overall company and dealer profitability.

• Maximize customer retention and loyalty by ensuring Dealer execution of the "Fix It Right the First Time" Protocol on customer vehicles
• Promoting customer retention/satisfaction by providing direct "hands‑on" support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interaction
• Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements
• Provide direct assistance to District Parts and Service Managers on technical warranty issues to ensure proper warranty repairs and claim processing
• Consult Dealers on their technical training activity to ensure that an adequate number of certified technicians
• Support technician skills development through active management of Skill Level Guidelines
• Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support including inspections and investigation
• Reporting any concerns in a timely and accurate manner to the Field Technical Training Manager for future product improvements

• Bachelor’s degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with associated vocational education degree or certificate
• Experience in collision and accident reconstruction analysis
• All eight (8) certifications (A1‑A8) plus L1 preferred and need to be maintained in the FTS position
• Ability to travel up to 75‑80% during the work week
• Relocate if needed and be in proximity of the Regional Office for meetings and office activities
• This position requires driving and overnight travel. A motor vehicle record that’s acceptable by company standards is required for this position and needs to be maintained FTS position

• Minimum of five years of recent Toyota/Lexus Dealership experience
• Do you have ASE Master Certification (L1)
• Toy…