Vehicle Operations Logistics Specialist II

Location: Bordentown

Key Responsibilities:

* Demonstrate proficiency in making real‐time phone calls through the recorded line to verify vehicle status with pickup sites
* Build relationship with Manheim Auction commercial team and management
* Show proficiency with communication via recorded line phone system
* Manage email boxes for multiple locations and collaborate on regional emails
* Entry of all manual orders and processing of other AS400 system orders
* Manage escalated Client Succes VINs with peers and agents
* Monitor holds and verification delays
* Dispatch negotiation and a heavy understanding of sales tactics to increase margin
* Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
* Following Up with carriers on several VINs daily
* Process Fees and post assessorial charges to record
* Request Hold Harmless/Releases
* Investigating kickback of VINs by carriers to get units re-dispatched
* Be comfortable holding carriers accountable to their plan
* Create and manage corrective action of a vendor
* Monitoring order entry failures throughout the day and correct
* Understanding of margin relative to position and some tracking of margin requirements
* Monitoring and correcting master data files for location errors
* Measuring performance – understanding analytics for clients and vendors
* Report on performance results for high level management and executive leaders
* Compile vehicle transportation related data and generate reports
* Follow all job-related duties as directed by supervisor
* Be an outside the box thinker who can solve problems quickly

Required:

* 1-3 years administrative experience (in automotive industry preferred)
* Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
* Ability to work independently in a matrix environment to execute and deliver results
* Excellent customer service and multi-tasking skills
* High attention to detail including precise data entry
* Excellent written and verbal communication skills
* Ability to work with a high sense of urgency in a dynamic, fast-paced environment
* High School Diploma or equivalent
* Valid Driver’s License and the ability to pass a background check and drug test required.

Preferred:
* Some college education
* 1+ years’ experience in transportation field or automotive auction house
* 1+ years’ experience in sales or call center

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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