Sr Vehicle Operations Logistics Specialist - Non-Driver; Non-Auction; Manheim

Job Overview

Title:

Sr Vehicle Operations Logistics Specialist – Non-Driver (Non-Auction) Management Level Individual Contributor.

Location:

Specified Cox location (no remote option). Travel as required.

Compensation: $22.07–$33.13 per hour, plus potential commission or incentive.

• Build relationships with the Manheim Auction commercial team and management.
• Communicate via the recorded line phone system and manage multiple email boxes.
• Process manual orders and AS400 system orders.
• Manage escalated client VINs with carriers and agents.
• Monitor holds and verification delays; handle AutoIMS for transit delays, cancellations, and ETA updates.
• Follow up with carriers on VINs, process fees, post‑assessorial charges, and hold‑harmless releases.
• Investigate and resolve carrier kickbacks and order entry failures.
• Ensure carriers meet planning commitments and create corrective actions for vendors.
• Maintain master data accuracy for location files.
• Monitor and analyze performance metrics; report findings to senior leadership.
• Generate transportation data reports for management.
• Execute all duties as directed by supervisor and think creatively to solve problems quickly.
• Work independently in a hybrid environment, demonstrating high urgency in a dynamic, fast‑paced setting.

• 1–3 years of administrative experience, automotive industry preferred.
• High school diploma or equivalent.
• Valid driver’s license, successful background check, and drug test.
• Proficient with Microsoft Excel, Outlook, and Word.
• Excellent written and verbal communication and customer‑service skills.
• Strong attention to detail and precise data entry.

• Some college education.
• 1+ year(s) experience in transportation dispatching.
• 1+ year(s) experience in sales or call center.

Employment requires a pre‑employment drug test. The company does not conduct a marijuana test for this role.

Employees receive at least sixteen hours of paid time off per month, seven paid holidays, and additional paid leave (bereavement, voting, jury duty, volunteer, military, parental). Benefits also include health insurance, retirement planning (401(k)), and paid vacation/wellness days.

Cox Automotive is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, gender identity, disability, veteran status or any other protected characteristic. Applicants must be authorized to work in the United States without current or future sponsorship.