Senior Manager Systems Analysis

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Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.

Joining the Sales Operations and Enablement team, you will lead a team of Sr Analysts who manage the day-to-day Local Number Portability support for all Verizon Wireless resellers. In this role, you will engage in daily high-level collaboration with Wholesale MVNO customers, Syniverse, and internal cross-functional partners. You will serve as the strategic bridge across the organization, ensuring that initiatives, actions, and resources are meticulously aligned to drive the achievement of core business objectives.

As a Senior Manager - Systems Analyst, you will:

• Team Leadership:
  Lead a team of Sr Analysts who are responsible for providing Local Number Portability support for Wholesale MVNO customers.

• Executive Escalation Management:
  Serve as the primary operational point of contact and direct liaison for high-level LNP escalations from reseller executives.

• Strategic Partnering:
  Build necessary internal relationships and communication networks among POD, Verizon Retail, Syniverse, MTAS, ETNI, and IT teams to resolve complex porting issues.

• Operational Excellence:
  Manage the ticketing queue to ensure tickets are resolved within the timelines and expectations set with MVNOs.

• Tool Development:
  Work with Syniverse, Verizon Retail, and IT teams to build the porting functionality necessary to have a clear line of sight of the porting journey from the perspective of two critical and strategic Wholesale MVNO customers.

• Talent Development:
  Ensure hiring, training, and performance management are effectively executed to grow skills in accordance with strategic needs.

• Crisis Management:
  Participate in a scheduled rotation of after-hours support to respond to service emergencies.

You’re highly analytical and have an eye for detail and accuracy. A team player who can juggle multiple priorities in a stressful environment. You can take your porting journey knowledge and background and communicate with internal and external customers in a way that they can understand, sometimes delivering a tough-to-hear message. People look to you to solve problems and dig deep into issues.

You trust your judgment and can communicate your recommendations. You’re a great teammate but can also work independently. You like to learn and are flexible in an ever-changing technological and customer-facing environment.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience leading and managing cross-functional teams and maintaining accountability for major business initiatives.

• Excellent project management skills

• Experience in analyzing data to make appropriate process/business decisions and recommendations which shape business strategy.

• Ability to establish priorities and meet timelines/milestones under deadline pressure

Even better if you have one or more of the following:

• Technical proficiency with Verizon systems MTAS, ETNI, and RSSx

• Experience with the porting journey and with Syniverse

• Experience with Microsoft PowerPoint, Excel, Word, Access, and Google’s G Suite

• Ability to understand and navigate the organizational landscape

• Demonstrated ability to manage a team with…