Operations Supervisor - Transportation; Supply Chain​/Logistics

Position Summary

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including people, systems, customer needs, equipment, and workforce scheduling. Responsible for performance management of direct reports, making corrective action and disciplinary decisions up to written warning level.

Involved in the hiring process and customer meetings as necessary.

• Schedule:
  
  Wednesday – Saturday
• Hours:
  
  6:00 AM – 6:00 PM until work is complete (hours vary depending on business needs)
• Experience:
  
  Transportation management background, strong communicator, goal oriented, detail oriented, demonstrated leadership skills. Supporting 80+ Class A drivers.
• Salary: $56,200 – $74,500 + Position is bonus eligible up to 12% of the base salary.
• Benefits:
  Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit (Use the "Apply for this Job" box below)./

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.

• Supervise logistics operations including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training.
• Provide relief coverage for operational duties when associates use time‑off or are absent from the shift.
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.

• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision‑making and profitability.
• Closely manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.

• Ensure day‑to‑day management and associate activities are aligned with the location safety strategy.
• Provide associates with communication, training, feedback, and direction to ensure safe performance.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Conduct safety observations.

• Understand the location‑specific customer goals & objectives and work to meet and exceed these expectations daily.
• Ensure the customer knows that we are committed to helping them meet their objectives.
• Determine areas that could benefit from continuous improvement efforts.

• Properly plan work assignments to ensure effective use of fleet equipment.
• Work with hourly associates to ensure they understand safe and efficient operation of equipment.
• Work with vendors to ensure equipment is maintained.
• Work with Penske Truck Leasing to ensure the schedule of preventative maintenance is complete.
• Other projects and tasks as assigned by supervisor.

• Demonstrated leadership qualities with strong interpersonal skills and the ability to connect, build rapport, and maintain solid relationships with associates, company leadership, internal and external customers.
• Must have the ability to work efficiently and independently with strong time‑management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to manage through a problem, think critically, and make decisions…