Collections Manager

Location: Caldwell

Description

A busy company in the West Caldwell area is seeking a Collections Manager to join their growing company. This Collections Manager will get the chance to join a growing team that works well with each other, and offer career advancement. This Collections Manager role is responsible for guiding a high-performing team, strengthening recovery outcomes, and maintaining disciplined processes across daily collection activity.

The ideal Collections Manager will have strong management experience having managed teams of 5-10+ individuals and is someone who brings strong leadership skills, sound financial judgment, and the ability to collaborate effectively on complex recovery matters, including legally sensitive accounts.

Collections Manager Responsibilities:

- Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance.

- Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality.

- Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals.

- Address complex or escalated account issues with professionalism, sound judgment, and timely resolution.

- Produce and interpret performance reports, collection trends, and recovery results to inform management decisions.

- Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables.

- Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts.

- Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies.

- Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques.

- Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance.

This Collections Manager position is paying between $100,000 and $140,000 annually depending on experience. If interested in this Collections Manager role, apply today!

Requirements - At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees.

- Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment.

- Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred.

- Strong leadership, coaching, and team management capabilities with a focus on accountability and results.

- Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally.

- Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems.

- Ability to evaluate large sets of financial and operational data and translate findings into actionable insights.

- Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .