Supervisor, Learning Operations

Job Category

People Leader

Customer Management

Internal Customer Service Training

Charlotte, North Carolina;
Dallas, Texas;
Horsham, Pennsylvania;
Orlando, Florida;
Phoenix, Arizona;
Pittsburgh, Pennsylvania;
Raleigh, North Carolina;
Titusville, New Jersey

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

This role oversees the day‑to‑day execution of learning operations, ensuring training programs are accurately scheduled, administered, tracked, and reported. The Supervisor leads a team of Training Facilitators and is accountable for the reliability, accuracy, and compliance of learning operations supporting onboarding, ongoing training, up‑skilling, and priority Patient Service Center (PSC) initiatives.

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy.
• Ensure training plans and calendars are operationally supported and executed on time.
• Maintain accurate learning records, training catalogs, and documentation to support audit readiness.
• Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness.
• Identify and resolve issues related to data integrity, timelines, and learning administration.
• Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.

• Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback.
• Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
• Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards.
• Support onboarding and ongoing development of team members.
• Conduct regular check‑ins, feedback discussions, and performance evaluations.
• Foster collaboration and accountability within the team and across cross‑functional partners.

• Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness.
• Support development and consistent application of learning operations, SOPs, tools, and job aids.
• Compile and deliver learning operations, metrics, reports, and status updates to leadership.
• Gather feedback from stakeholders to identify opportunities for process improvements.
• Recommend workflow, system, or process changes to improve efficiency and reduce operational risk.
• Up to 10% travel may be required.
• Other duties as assigned.

• A minimum of 5 years of experience in learning operations, training coordination or program operations.
• A minimum of 3 years of experience supervising or leading teams.
• Well‑versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.).
• Demonstrated experience managing high‑volume, detail‑oriented operational work.
• Strong organizational, planning, and problem‑solving skills.
• Ability to operate effectively in a fast‑paced, operational environment.

• Bachelor's or Master’s degree.
• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
• Experience supporting contact centers or frontline operations.

• Adult Learning Theory, Communication, Continuous Improvement, Curriculum Development, Customer Support Operations, Customer Support Trends, Data Reporting, Developing Others, Give Feedback, Inclusive Leadership, Leadership, Performance Measurement, Presentation Design, Reporting and Analysis, Technical Credibility, Training Delivery Methods, Training Needs Analysis (TNA), Training People.

Anticipated base pay range: $94,000.00 – $

• Vacation – 120 hours per…