Client Implementation Manager

Building 400-Whippany Campus, Jefferson Park

Mar 30, 2026

$140K - $175K

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business.

• Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
• Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Day‑to‑day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
• Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives.
• Provision of subject‑matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle. Acting as a conduit to other subject‑matter experts across the business to ensure swift and accurate resolution of complex queries and issues.
• Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency. Identification of areas of improvement and providing recommendations for change across business areas and operations.
• Development of reports on performance and communication of trends and other findings to senior leaders.
• Identification of industry trends support development of operational best practices and inform product/service development.
• Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.
• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi‑year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long‑term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross‑functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business‑aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting…