Senior Manager RESL Business Mgmt & Initiatives

Senior Manager RESL Business Mgmt & Initiatives

Senior Manager RESL Business Mgmt & Initiatives supports the oversight and management of an end-to-end change management framework across business and technology changes. This role also includes the leadership of Delivery Quality, Acceptance Testing, and Production Support (team member support) functions across all RESL focused technology platforms including sales, fulfillment, servicing, change management, and data management.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Develops, communicates, and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
• Oversees/leads/manages and plans work activities that may require alignment across multiple areas
• Leads the team in the development and/or integrated implementation of policies/processes/procedures/changes across multiple functional areas
• Leads partners to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends
• Identifies issues and opportunities and recommends action to senior management
• Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarifies scope of accountabilities while influencing and aligning others as needed
• Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership
• Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders
• Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction

Education & Experience:

• Undergraduate degree required
• 10+ years related experience

Physical Requirements:

Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes