VP, US Payroll

Vice President, Us Payroll

The Vice President, US Payroll is responsible for setting the strategy, operating model, and governance framework for Chubb's US payroll function, supporting more than 16,000 employees across a complex multi-state environment. This executive leader is accountable for the accurate, timely, and compliant delivery of payroll, while advancing operational excellence, strengthening controls, and enhancing employee experience. The role leads the in-house payroll team and oversees the partnership with ADP Managed Services to ensure strong execution, disciplined risk management, and high-quality service delivery.

The Vice President serves as a trusted advisor to senior leadership and works across HR, Finance, Legal, Tax, and Technology to drive process improvement, scalability, and sustained performance across the payroll function. This role reports to the SVP, Global HR Operations.

The ideal candidate will sit in our Whitehouse Station, NJ or Philadelphia, PA offices.

Key Responsibilities:

• Lead the end-to-end US payroll function, establishing the strategy, operating model, and execution framework required to deliver accurate, timely, and compliant payroll across a large, multi-state employee population.
• Own the governance of payroll operations, including payroll calendars, escalation protocols, approvals, service standards, and decision-making processes that ensure stability and consistency across payroll cycles.
• Ensure full compliance with federal, state, and local payroll, tax, wage and hour, and reporting requirements, while proactively monitoring regulatory developments and translating them into operational action.
• Provide oversight for critical payroll deliverables, including bi-weekly and off-cycle payrolls, year-end processing, W-2 issuance, tax filings, audits, and remediation of complex payroll issues.
• Establish and maintain a strong control environment, including policies, procedures, audit readiness, reconciliations, and documentation standards that reduce risk and support regulatory and internal requirements.
• Partner closely with HR, Benefits, Compensation, Finance, Legal, Corporate Tax, and Technology teams to ensure data integrity, resolve complex issues, improve upstream and downstream processes, and support enterprise initiatives affecting payroll.
• Lead, develop, and strengthen the payroll organization by setting clear expectations, building team capability, fostering accountability, and creating a culture of operational discipline, continuous improvement, and service excellence.
• Define, monitor, and report on key payroll performance indicators, service levels, control metrics, and issue trends, using data and insights to drive better decision-making and sustained operational performance.
• Serve as the senior escalation point for significant payroll matters, ensuring timely resolution of employee, operational, compliance, and business issues with sound judgment and strong stakeholder management.
• Advise senior leadership on payroll-related risks, decisions, and opportunities, and provide clear, credible recommendations on matters involving compliance, controls, operational readiness, and employee impact.
• Sponsor payroll transformation efforts, including process redesign, automation, system enhancements, vendor optimization, and scalable service improvements that strengthen accuracy, efficiency, and employee experience.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field required; advanced degree preferred.
• 10+ years of progressive payroll experience, including significant leadership responsibility for large-scale, multi-state US payroll operations in a complex organization.
• Certified Payroll Professional (CPP) designation preferred.
• Deep expertise in US federal, state, and local payroll regulations, payroll tax, wage and hour requirements, garnishments, year-end reporting, and audit and control practices.
• Demonstrated success leading payroll transformation initiatives, including process redesign, system implementations or upgrades, automation, and operating model improvements.
• Experience leading third-party payroll vendor relationships, including performance management, issue escalation, service delivery oversight, and continuous improvement; experience with ADP Managed Services strongly preferred.
• Strong executive presence and proven ability to influence across HR, Finance, Legal, Tax, Technology, and senior business leadership in a highly matrixed environment.
• Exceptional analytical, problem-solving, and communication skills, with the ability to translate complex payroll issues into clear recommendations and business decisions.
• High integrity, sound judgment, and demonstrated ability to manage confidential and sensitive information with discretion.
• Proven ability to lead teams through change, build organizational capability, and drive accountability and performance in a high-volume, high-risk operational environment.
• Demonstrated agility and…