Manager, NPS Program Operations Management

Job Description Summary #LI-Hybrid

The ideal location for this role is East Hanover, New Jersey site. Relocation may be possible and requires necessary approvals. The role of the Program Operation Manager is to support product and program strategy for Neuromuscular therapy. This role supports ongoing planning, evaluation/measurement, and optimization of short‑term and long‑term program performance to enable impact for Novartis and patients. This includes day‑to‑day management and monitoring of all NPS programs and services (onboarding, co‑pay, adherence, e‑services, hub operations), and pull‑through of customer‑facing resources to support field execution of Neuromuscular programs.

Serves as the primary contact between NPS field associates and HQ on program operations and patient access and reimbursement content deployment.

This associate will collaborate closely with the Director of NPS Program Strategy and Management for Neuromuscular therapy on program evolution through the product life cycle. Additionally, they will liaise with multiple NPS Centers of Excellence and cross‑functional teams.

• Works as an integral part of the NPS cross‑functional team to identify and elevate operational issues requiring resolution with NPS teams, including Vendor Management, Patient Support Center, Product Team, and Field Operations. Liaises with NPS Centers of Excellence (e.g., NPS Vendor Operations Team) to address day‑to‑day operational needs and provide input for Vendor Management Team to communicate with vendor partners.
• Leads or participates in daily or weekly calls to stay operationally up to speed on all projects and issues with program management.
• Assesses program operations to ensure business objectives are being met and evaluates program performance against these objectives in partnership with Patient Support Center and Program Data Insights and Analytics Center of Excellence.
• Acts as a consistent liaison, point of contact, and facilitator to enable appropriate discussions and projects between NPS Operations, Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related to NPS operational activities.
• Supports successful communication of NPS programs to key stakeholders across the enterprise including sales, marketing, and field reimbursement teams, and maintains an in‑depth understanding of assigned NPS Program(s) and related initiatives.
• Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance.
• Partners with NPS Enterprise Content Design Team to pull‑through customer‑facing resources to field teams and content across all stakeholders (including MAP/FUSE).
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.

• 2+ year’s background in patient services or similar (including specialty pharmacy distribution and capabilities, patient care coordination, operational workflows, and managed care knowledge).
• Program management and/or project management experience.
• Contract/task order writing and management of the complete contract lifecycle.
• Ability to develop, apply and present on required reporting metrics and elements.

• In‑depth knowledge of rare disease and buy‑and‑bill/specialty product distribution and service company business models.
• In‑depth knowledge and understanding of patient services challenges and opportunities.
• Ability to build relationships, collaborate and influence across a matrix organization.
• Knowledge of HIPAA and OIG rulings that impact Patient Services.
• Experience with specialty and/or buy‑and‑bill products.
• Experience with vendor management (a plus).

The pay range for this position at commencement of employment is expected to be between $114,100 and $211,900 per year. Final pay determinations will depend on various factors, including geographical location, experience level, and skill set. The total compensation package may also include a sign‑on bonus, restricted stock units, discretionary awards, medical,…