Janitorial Area Manager

About us

Blue Chip Building Maintenance has been a trusted provider of tailored, flexible cleaning solutions for businesses in New York City for 30 years. We cater to a wide range of industries, including office buildings, retail storefronts, fitness centers, industrial centers, banks, schools, medical groups, auto dealerships, and residential apartments and condos. Our commitment is to deliver exceptional cleaning services that meet the unique needs of any size business and budget.

• Pay: 55,000 - 65,000 + Bonus
• Benefits
  :
  Medical insurance, paid sick days, 401(k) with match
• Extras: employee appreciation/rewards, employee referral program, growth opportunities, strong company culture

We re building a team of people who take pride in their work. We value positive energy, hard work, and great people. We hire based on our core values, so do not worry if you have never cleaned before, we will train you!

• Integrity: Do the right thing even when no one is watching
• Respect: Treat clients and your teammates with professionalism and respect
• Service: Put the client first and act with care
• Ownership: Take responsibility and follow through
• Teamwork: Support each other and communicate
• High Standards: Don’t settle for “good enough," keep improving

The Janitorial Area Manager is responsible for the operational performance, customer satisfaction, and team leadership across a group of assigned buildings or facilities within a defined geographic territory. This front-line leadership role ensures that cleaning services are delivered according to company standards, contractual requirements, and customer expectations. The Account Manager leads both frontline cleaners and on-site supervisors, acting as the primary point of contact for clients and serving as the operational owner for their assigned accounts.

This position plays a critical role in executing daily operations, supporting employee success, and maintaining strong customer relationships. The Account Manager reports to the Operations Manager and works collaboratively with Human Resources and other internal departments.

• Manage day-to-day janitorial operations for a portfolio of client buildings, ensuring all services are completed accurately, consistently, and on schedule.
• Perform routine site visits during both day and evening hours to evaluate cleanliness, staffing levels, and overall service delivery.
• Oversee the scheduling and coverage of work shifts across accounts, adjusting plans as needed to meet customer needs and ensure continuity of service.
• Ensure that cleaning protocols, equipment usage, and safety practices are followed across all assigned sites.

• Directly supervise a team of site supervisors and frontline cleaning staff, including hiring, onboarding, training, and scheduling.
• Set clear expectations for job performance, conduct regular coaching and feedback conversations, and support employee development.
• Ensure appropriate staffing levels across all sites, working with HR and recruiting teams to fill open positions in a timely manner.
• Promote a culture of accountability, professionalism, and teamwork among all assigned staff.

• Conduct scheduled quality inspections of each site based on company-defined frequency and performance standards.
• Document inspection results, track trends, and identify recurring issues or improvement opportunities.
• Work with site staff to correct deficiencies, reinforce expectations, and elevate overall performance.
• Maintain inspection records and provide timely reports to the Regional Manager and/or senior leadership.

• Maintain full responsibility for the financial performance of assigned customer accounts, including oversight of labor, supply, and equipment costs.
• Monitor site-level budgets regularly, with a focus on managing labor efficiency and minimizing overtime or overstaffing.
• Make proactive adjustments to schedules, staffing, or supply usage to ensure services are delivered within budgetary guidelines.
• Ensure that all assigned equipment and vehicles are used properly, maintained regularly, and safeguarded against misuse or damage.
• Communicate budget concerns, spending variances, or equipment needs to the Regional Manager in a timely and constructive manner.

• Act as the primary contact for customers within assigned accounts, maintaining regular communication through scheduled visits, phone calls, and written updates.
• Proactively identify and respond to client concerns or service issues, ensuring that corrective actions are implemented and followed up on promptly.
• Conduct formal and informal customer check-ins and participate in service reviews as requested by clients or leadership.
• Partner with the Regional Manager to support contract renewals, new service proposals, and scope of work changes.

• Maintain regular…