Import Operations Manager

Import Operations Manager

The Import Operations Manager is responsible for leading the daily operations of a growing U.S. customs brokerage division. This position liaises between local operations and the global parent company, ensuring compliance with CBP and government agencies' rules and regulations. This is a hybrid position based near Hazlet, NJ.

Expectations:

• Lead a team of customs entry writers and serve as the escalation point for complex entries
• Manage workflow to ensure timely and accurate entry filings
• Monitor remote and local team performance and train staff on changing U.S. customs regulations
• Oversee accounting and banking procedures
• Ensure compliance with CBP rules and regulations, including HTS, COO, and valuation, FTA, PGAs
• Manage customs bonds & powers of attorney
• Audit entry files regularly to maintain standard operating procedures
• Respond to CF28/29 and liquidations
• Report operational KPIs to headquarters and align local workflows with corporate strategy
• Onboard new import clients and resolve billing, service, and clearance issues

Essentials:

• Active Licensed Customs Broker (LCB) required
• 5+ years of experience in trade compliance and brokerage
• Strong understanding of end to end brokerage operations
• In depth knowledge of CBP and PGA processes and regulations
• Strong leadership and customer relations mindset
• Proficiency with Cargo Wise One or Descartes highly preferred
• Excellent cross-cultural written and verbal communication skills