Hospital Director of Operations, Veterinary Medicine

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead two AAHA accredited hospitals within Ethos Veterinary Health
, Animal Emergency & Referral Associates (
AERA
) in West Caldwell, NJ, in addition to Animal Eye Center of New Jersey (AEC) in Little Falls, NJ. This leader will oversee the hospital’s day-to-day operations while driving strategic growth, operational excellence, and a culture rooted in accountability, collaboration, and high performance. The ideal candidate is a strong, inspiring leader with the presence and emotional intelligence to serve as a respected role model for the team while creating a clear vision for the hospital’s future and taking decisive action to bring that vision to life.

This individual will play a critical role in shaping the next chapter of the hospital by identifying opportunities for growth, developing future leaders, and fostering an environment where both people and medicine thrive. We are seeking someone with a strategic mindset who can effectively lead through change, inspire teams around a shared mission, and elevate an already successful hospital to the next level.

While strong financial and P&L experience is valuable, the ability to lead, influence, create vision, and build high‑performing teams is most essential.

You will partner closely with hospital leadership, medical leaders, and support center colleagues to drive innovation, strengthen culture, and ensure the continued delivery of exceptional patient care and client experience.

• A competitive salary range of $130,000 - $160,000 depending on experience and skill level
• Annual profit‑sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high‑quality, evidence‑informed decisions that shape long‑term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision‑making and improve hospital‑wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high‑quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

• Build strong, trust‑based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision‑making.

• Develop and lead a high‑performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

• Lead…