Frontline Crisis Response - Senior Manager Crisis Response

• Basking Ridge, New Jersey /
• New York, New York

Job : R-1100544

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

We are seeking a dedicated and strategic Sr. Manager to join the Verizon Frontline Crisis Response Team (CRT). In this role, you will serve as the bridge between Verizon’s advanced network capabilities and providing emergency wireless communication equipment for public safety professionals and first responders during their time of need.

You will be responsible for developing strategies that leverage Verizon Frontline assets to strengthen our position with public safety agencies, creating inroads for sales opportunities while assisting in defending our existing customer base. Your primary responsibility will be to serve as a tactical field leader deploying emergency wireless communication equipment. Youwill be solving routine and complex communication challenges for public safety professionals and first responders during times of crisis and non-crisis events—ranging from severe weather, wildland fires, training exercises, and planned events as an example.

This position acts as the primary lead for all Verizon Frontline Crisis Response Team activities within Greater Mid Atlantic regions.

What we’re looking for...

Strategic Partnership and Sales Support

Territory Strategy
:
Lead preparedness and prevention work in partnership with sales, customers, and industry advocates to strengthen Verizon’s role in public safety.
Build Relationships: Cultivate strong relationships with new and existing public safety and emergency management agencies, government entities, military, tribal organizations and community organizations to grow and expand the Frontline brand.
Drive Growth: Leverage CRT engagements to promote the adoption of 4G/5G cellular technology, creating new revenue opportunities for Public Sector sales teams.

Advisory: Partner with Network, Product, Marketing, State Government Affairs, System Performance, Site Acquisition, and Legal teams as an example to influence local and state wide policies regarding the adoption of cellular technology for mission‑critical communications.
Technology Transition: Develop strategies to assist public safety customers in adopting Push‑to‑Talk (PIT) technology, ensuring interoperability with complex legacy Land Mobile Radio (LMR) systems in addition to the benefits of 4G to 5G migration.
Attend Trade Shows and Field Events: Be able to articulate the value and benefits of the Frontline Crisis Response Team and any deployable mobile asset with a heightened level of professionalism, expertise, and presence.

Crisis Response and Tactical Operations

Emergency Deployment
:
Respond to emergencies with a company issued vehicle with little to no notice, activating market resources as needed and coordinating the execution of established CRT tactical plans.
Mobile Asset Knowledge
:
Have general knowledge and speak to any Verizon Frontline mobile asset, including SPOT, Generator, Wireless Emergency Communications Centers (WECCs), Cell on Wheels (COWs), Cell on Light Trucks (SatCOLTs), etc.

Network Augmentation: Coordinate requests and deploy emergency network coverage, utilizing…