Director, Ethics Risk & Compliance – Patient Services Advisor

Job Description

766 million. That's how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes.

Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data and customer insights to better serve our consumer's needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today's digital and data-driven healthcare revolution to continue to improve and extend even more people's lives.

• Do you want to help people understand their disease and how to seek out the proper treatment for it?
• Do you want to support patients achieve the best possible outcomes?
• Do you want to deliver a leading customer experience at all touchpoints?
• Do you want to be at the forefront of leveraging today's technology advances to create tomorrow's healthcare innovations?

We believe the answers are found when curious, adventurous, and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to utilize the power of digital and data to individualize and maximize interactions with customers. Where you're empowered to not fear failure when taking smart risks. And most importantly, where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

The Director, ERC Patient Services Advisor will identify, assess, and support effective management of risks presented by Patient and Specialty Services strategies across all US Pharma therapeutic areas (TAs) and products and Novartis Patient Assistance Foundation (NPAF) to ensure execution of strategies is in compliance with applicable NPC policies, procedures and CIA requirements. The ERC Patient Services Advisor will clearly identify, assess and articulate risks as part of early concept discussions for novel and complex Patient Service strategies (e.g. customer experience center design) and recommend effective risk management when they are implemented.

The ideal candidate is passionate about both enabling compliant Patient Services strategies and ensuring ERC guidance to Patient Services teams is clear and actionable.

• Collaborate across US affiliates (Pharma, Oncology, AAA, NGT) as part of US Healthcare Compliance Policy development to simplify and improve clarity of existing policies and ensure policies address Patient Services strategies.
• Collaborate with Patient Services stakeholders in connection with innovative or complex Patient Services strategies to identify, assess, and effectively manage risks to ensure execution of such strategies is in compliance with applicable NPC policies, procedures and CIA requirements.
• Provide specialized ERC advice to Patient Services areas with high and/or emerging risks (e.g. customer experience center design) to assess risk in early concept discussions, discuss risk with business owners to achieve an aligned understanding, provide clear and actionable ERC advice on how to effectively mitigate such risks upon implementation, evaluate effectiveness of risk mitigation and document key milestones throughout the process.
• Effectively engage with Patient Services leadership teams to ensure they have a holistic view of ERC risks presented in their strategies (key watch areas, what's going well, etc.).
• Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of Medical and Market Access strategies and applicable ERC policies to identify and share material insights within ERC.
• Collaborate with other ERC stakeholders (e.g. Risk Management Oversight, Operational Controls, CIA) to share anticipated innovative or complex Patient Services strategies, related risks and ERC guidance and develop aligned approach to Investigations, Monitoring and other ERC activities needed to address risks presented by such strategies.

Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for assigned therapeutic area(s) (key watch areas, what's going well, etc.) and ensure clear and actional…