Operations Manager

OVERVIEW OF KRAPF GROUP:

Krapf Group Vision:
Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

Krapf Group Vision:
Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

This office position under limited supervision, plans, directs, and supervises the work activities, customer satisfaction, profitability, and the day-to-day operations and management of a branch. This position will identify profitable market segments and business opportunities, secure new customers and maintain current customers.

• Actively solicit new business while maintaining current customer base. Analyze and develop competitive advantages including financial, service-related, and fleet costs.
• Secure incremental revenue by marketing charter opportunities outside of the main revenue contract. Assist in preparation of tenders/bids by developing bid work-ups and analysis and participate in the bid process.
• Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, inventory control, maintenance, and other activities.
• Attend meetings of school board, school visits, and acts as company liaison with various governing bodies and/or key influences where appropriate. Handle problems concerning students, parents, school officials, and employees. Maintains contact with customers ensuring identification of needs and overall enhancement of service levels.
• Reviews and monitors operations, communications, and relations with customers in areas of dispatch performance, driver training, and performance, routing, and safety matters. Creates and maintains a strong customer relations emphasis for the districts with school and school board officials. Identifies and breaks down barriers or obstacles to efficient delivery of services, developing objective tools to measure performance, and customer service levels.
• Communicate with employees regarding site and company goals, objectives, and policies.
• Oversee administration and compliance with the company handbook and resolve labor/employee issues. Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment.
• Prepare weekly and monthly reports, administer budget, and plan fiscal budget within scope of responsibility. Analyzes site financial statement, reviewing variances, and implementing action plans. Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable.
• Ensures that maintenance and safety meetings are occurring and ensures that follow-up and completion of issues are identified.
• Analyzes competitive advantages or disadvantages of competitors, including financials, labor, and fleet costs. Creates such analysis tools so as to measure site performance against both customer needs and competitive abilities. Inputs and recommends on customer service and marketing initiatives.
• Hires, coaches, and provides day-to-day supervision to staff and drivers. Ensure that recruitment and selection practices conform to company policy and employment legislation. Participates in establishing performance and…