Patient Observation Resident Regional Manager - Mullica Hill, NJ

Crothall Healthcare

Salary: $100,000 - $110,000

Other Forms of Compensation:

Pay Grade: 16

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospital s throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include:
Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at

The Resident Regional Manager will be responsible for successfully coordinating and directing all patient transport activities within a large health system through subordinate managers and directors. You will continually monitor operating units and selectively negotiate as needed for matters relating to account operations in order to assure the highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.

• Develop a business plan and budget for the account.
• Control overhead expenses within the account
• Lead and develop a team of employees including supervisors, managers, and Director’s.
• Review and analyze financial statements, weekly operating reports and other financial results.
• Recommends and manage capital requirements to enhance financial returns.
• Monitor future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate for account.
• Maintain and support client satisfaction at a level that ensures account retention.
• Maintain an active stewardship program at multiple levels.
• Promote client awareness of program alternatives and the availability of corporate resources.
• Monitors and ensure compliance with the provisions of client contracts.
• Assist in customizing programs to meet each account's unique needs as required.
• Management of patient transportation add-on services such as, but not limited to; patient observation, lift, courier, valet or shuttle, where applicable.

• Bachelor's Degree Or Equivalent Work Experience Required.
• Five+ years supervisory experience in patient transportation or service-related field with high customer/client contact required.
• Experience with leading multi-site healthcare locations
• Experience with managing profit and loss.
• Experience with managing a large team of employees
• Experience managing high volume or multi-operations.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-tasks and establish priorities.
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Crothall is a member of Compass Group USA

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to…