Client Services: Account Manager​/Account Coordinator

Are you someone who is organized, customer-focused and likes working with people? We have an immediate opening in the Client Services Department at our Lebanon headquarters.

In this position—for which it is preferred to have at least two to five years of related experience—you’ll work with other team members and manage the day-to-day activities for multiple clients. The work focuses on inventory management, printing, mailing, kitting and fulfillment of marketing materials which includes coordinating projects with experts from any or all of our divisions, as needed. You’ll work both independently and as part of a dynamic team that likes to roll their sleeves up and get things done, well.

We have an impressive roster of clients here—you’ll work with some of the best and well-known companies in the financial, entertainment, healthcare and luxury industries. You’ll be their point-of-contact for our company. Most of our client contact is done over the phone or via email, so there’s little or no travel involved. This is a key position in our company, and we’re looking for just the right person to fill it.

About the position. In this position, you’ll manage the day-to-day activities for multiple clients. You will be responsible for the planning, managing, and execution of client marketing support needs.

Inventory & Projects:
You will manage and maintain all client inventories, processing of orders, and oversee special projects including printing, mailing, kitting and fulfillment.

Collaboration:

You will work with various internal groups, including the warehouse and logistics teams, to execute projects to completion.

Client Contact:
You will be the point-of-contact for an impressive roster of clients in the financial, entertainment, healthcare and luxury industries. Most contact is via phone or email, so there is little to no travel involved.

Schedule:

This is a hybrid work schedule.

Please note:

To ensure proper training, the employee is required to be in person everyday for the first 60 days.

A little about us…

CI‑Group is a marketing solutions company that helps our clients build their brands, launch their products and connect with their customers. Headquartered in Whitehouse, NJ, our company has more than 60 employees. We offer a wide scope of services including Advertising, Warehousing and Fulfillment, Direct Marketing, Digital Print and Promotions. We work primarily in the financial, luxury, entertainment and healthcare industries.

Is that you? Yes, if you:

Love organization:
You enjoy owning projects, coordinating details, and getting things accomplished for your clients.

Are a problem solver:
You have strong reasoning skills and an aptitude for thinking for yourself.

Thrive on details:
You don’t like anything falling through the cracks and can concentrate on detailed information under pressured conditions.

Can multi-task:
You can manage multiple, simultaneous projects and deadlines with ease.

Are an excellent communicator:
You have outstanding oral and written communication skills.

Required Experience:

Experience:

It is preferred that applicants have at least 2–5 years of related experience.

Computer

Skills:

Outstanding skills in Google Suite, Microsoft Word, Excel.

Technical Knowledge:
Experience managing inventory on a front-end website and in a back-end WMS system.

Logistics:
Familiarity with various carriers and ship methods for courier shipments and USPS mailings.

Plus:
Tradeshow/event material management or experience with graphic design/advertising campaigns is a plus.

We offer:

• A competitive salary (starting salary in the range of $50-$60K)
• A hybrid work schedule available (at least 3 days in the office.)
• A stable work environment that includes a very dedicated, talented, passionate, hard‑working team who really cares about each other, the clients and the work
• Benefits package, including health, dental and vision insurance, 401(k) with match contribution, and a flexible healthcare spending account, Dependent care account option, AFLAC
• All the free caffeine that you want!