Veterinary Client Service Representative, AERA

Veterinary Client Service Representative

Are you a compassionate, enthusiastic 'people person' with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ wants YOU to be our next Client Service Representative.

At Animal Emergency & Referral Associates (AERA), excellence isn’t just a goal—it’s who we are.

As an AAHA-accredited hospital, AERA represents the gold standard in veterinary medicine and patient care. We are proud recipients of the 2024 Neighborhood Fave award, recognized by Newsweek as one of America’s Best Animal Hospitals of 2025, and honored with the dvm
360 Hospital Design Merit Award for our innovative, state-of-the‑art facility. In addition, AERA has been recognized as a Distinguished Kindness Workplace, reflecting our deep commitment to a supportive, respectful, and people‑first culture.

With comprehensive services including 24/7 emergency care, advanced anesthesia, diagnostics and radiology, internal medicine, orthopedic and soft‑tissue surgery, and radiation oncology, AERA stands at the forefront of specialty and emergency veterinary medicine—where advanced clinical expertise meets genuine compassion for patients, clients, and each other.

Our Client Service Representatives are critical to both patient care and the client experience, serving as the first point of contact during urgent and emotional situations while managing high‑volume phone calls and real‑time communication with our medical teams.

We are seeking emotionally intelligent professionals who can remain calm under pressure, think critically, and deliver an exceptional client experience in a fast‑paced emergency setting.

• Serve as the first point of contact for clients during urgent and emotional situations
• Manage high‑volume calls, client check‑ins, and appointment coordination
• Triage incoming cases and communicate with medical teams
• Process payments and maintain accurate client and patient records
• Provide clear, compassionate client and referral veterinarian education and support
• Deliver 'white‑glove' client experience

• Compassionate, emotionally intelligent communicator
• Solution‑oriented, proactive, and highly reliable
• Able to thrive in a fast‑paced, high‑volume ER setting
• Strong multitasking, organizational, and teamwork skills
• Committed to delivering an exceptional client experience

• $21 as base hourly compensation
  • +$$ Weekend differential offered

• Full Time
  • Monday, Tuesday, Friday, Saturday
  • 7am – 5pm

• We value your well‑being: Enjoy flexible leave policies, mental health awareness support, and a unique team‑oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.
• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high‑volume environment alongside colleagues who are eager to share their expertise.

• 1+ year client service experience (veterinary, medical, or high‑volume service preferred)
• Strong communication and computer skills
• Ability to remain calm and professional under pressure
• Availability for some holidays and inclement weather shifts
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development
• CE Allowance
• Uniform stipend

If you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!

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