Client Service Representative

Eclipse Specialty & Emergency Pet Care is a modern, privately/employee-owned state-of-the-art specialty and emergency hospital located in Whippany, NJ. We offer 24/7 emergency & critical care as well as internal medicine, oncology, surgery, and neurology services! Eclipse was founded by three Board-Certified Specialist Veterinarians and a Licensed Veterinary Technician who all share a common vision: to nurture, develop, and support the passion and power of their team so that they, in return, can provide extraordinary care for pets and the people who love them.

Sitting on approximately six acres, our new, naturally lit hospital was designed by our founders with our patients, clients, and team members' comfort and safety in mind. Surrounded by wetlands and park space and furnished with modern and cozy furniture, Eclipse is a beautiful and truly unique place to work.

What Makes Eclipse Different?

At Eclipse, we believe that people, their pets, and the team members who care for them deserve something more, and our values are at the forefront of everything we do. We employ only top talent and industry-leading clinicians. We perform modern, state-of-the-art procedures and provide world-class care. We have all the fun toys: CT, MRI, Ultrasound, in-house lab, blood gases, you name it!

On top of that, we put OUR people first. A great workplace culture is the essence of who we are. We only hire people who have integrity, respect for their coworkers, are compassionate to pets and their owners, and want to continue to learn and grow professionally! We offer industry-leading compensation and shift differentials, CE, health insurance, 401k, pet discounts, and bonuses.

The Veterinary Client Service Representative Role:

While everyone understands that a Client Service Representative (CSR) provides customer service and shapes a client's first and last impression of the hospital, at Eclipse, our CSRs take it a step further. They are dedicated to creating the best possible client experience throughout the entire time their pets are in our care.

The key distinction between client service and client experience is that the latter encompasses the entire client journey, including all aspects of client service. Our CSRs go above and beyond from the initial greeting to the final farewell and every interaction in between. They ensure that clients feel heard, supported, and valued as they navigate their pet’s medical care.

Our CSRs are responsible for identifying client needs, responding to queries, and collaborating with internal departments to optimize the client's experience and create a positive impression of the hospital. Their commitment to excellence ensures that every client has a seamless and compassionate experience at Eclipse Specialty & Emergency Pet Care.

What's in It for You?

We are building an organization that reflects our responsibility to care for our team as individuals, which means you can expect:

Generous paid time off that begins to accrue as soon as you start

Competitive salaries and shift differentials (up to 20% higher than your regular hourly rate)401K plans

Health insurance beginning on day one Uniform allowance

Access to a number of free wellness and mental health resources

Transparent and supportive leadership

Meaningful work in an innovative and sustainable work environment

Compensation for this position is determined based on experience and ability to perform specific tasks outlined within our defined leveling categories.

If any of the above resonates with you, excites you, or sounds like a cause you want to be a part of, apply today.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Customer service: 2 years (Required)
Veterinary Medicine: 1 years (Preferred)