Quality Assistant Operations Manager

About Wonder

Everything’s on the menu ept compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

The Quality Assistant Operations Manager is responsible for supporting food safety, quality assurance, and regulatory compliance within a high-volume culinary manufacturing and warehouse environment. This role ensures that all production, handling, storage, and distribution activities meet established food safety standards and regulatory requirements.

This role partners closely with Production, Sanitation, Warehouse, and Operations leadership to maintain product integrity, ensure regulatory compliance, and support a culture of food safety across the facility. This role plays a critical part in protecting product quality, maintaining operational readiness, and ensuring that food safety standards are consistently followed. Up to and including completing all other duties as assigned.

This role operates within a culinary manufacturing and warehouse facility where associates work around production equipment, refrigerated storage areas, and fast-paced operational workflows. Strict adherence to food safety, sanitation, and safety protocols is required.

• Support daily quality and food safety operations across production and warehouse areas

• Conduct routine inspections to verify compliance with food safety and quality standard

• Monitor adherence to food safety procedures including hygiene, sanitation, allergen control, and temperature management

• Perform pre-operational inspections to confirm sanitation readiness prior to production start

• Identify food safety risks, quality issues, and compliance gaps and elevate when necessary

• Lead quality and food safety discussions during operational huddles

• Ensure compliance with FDA, HACCP, GMP, and other regulatory food safety requirements

• Maintain and review food safety documentation including logs, records, and inspection reports

• Support internal and external food safety audits and regulatory inspections

• Monitor corrective actions to ensure compliance issues are addressed promptly

• Verify that all associates follow proper food handling, storage, and preparation protocols

• Monitor production processes to ensure product quality and consistency

• Conduct product checks for labeling accuracy, packaging integrity, and product specifications

• Investigate product deviations, defects, or quality concerns and coordinate corrective actions

• Track quality metrics including defect rates, product holds, and corrective actions

• Partner with operations teams to improve product quality and reduce waste

• Partner closely with Production, Sanitation, Warehouse, and Operations teams to ensure food safety alignment

• Communicate food safety risks, quality concerns, and compliance updates to leadership

• Participate in operational meetings and food safety reviews

• Track and report key quality and compliance metrics

• Support continuous improvement initiatives related to food safety and product quality