Quality Manager

About Wonder

Everything’s on the menu ept compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

The Quality Manager is responsible for overseeing site-level Quality Control, Food Safety, Sanitation, and operational compliance within a high-volume food manufacturing and distribution environment. This role ensures product integrity, sanitation readiness, traceability, regulatory compliance, and consistent execution of established food safety and quality standards across production, warehouse, and distribution operations. The Quality Manager partners closely with Production, Warehouse, Distribution, Transportation, Site Leadership, and Enterprise FSQA to execute food safety, sanitation, quality, and compliance programs, lead Quality Control and Sanitation teams, monitor compliance, identify operational risks, and drive corrective actions.

The Quality Manager has the authority to place product on hold, stop shipment, delay operational release, or escape operational concerns when food safety, sanitation, traceability, or product quality standards are not met. The role reports operationally to Site Leadership, with dotted-line accountability to Enterprise FSQA for food safety standards, regulatory compliance, audit readiness, escalation protocols, and compliance governance. Enterprise FSQA retains ownership of regulatory interpretation, supplier quality, enterprise food safety standards, audit governance, recall governance, and commercialization standards.

This role operates within a culinary manufacturing and warehouse facility where associates work around production equipment, refrigerated storage areas, and fast-paced operational workflows. Strict adherence to food safety, sanitation, and safety protocols is required.

• Oversee product quality standards across production, storage, warehouse, and distribution processes
• Ensure quality inspections are completed to verify product specifications, labeling accuracy, packaging integrity, shelf-life compliance, storage requirements, and outbound readiness
• Monitor product quality throughout the production process and address deviations in real time
• Investigate product deviations, quality incidents, temperature deviations, product holds, and compliance gaps
• Partner with Operations and Enterprise FSQA to implement corrective and preventive actions
• Track quality metrics including defects, product holds, audit results, temperature deviations, waste, and operational compliance trends
• Partner with Operations teams to improve product consistency, reduce waste, and strengthen operational discipline
• Ensure quality checks, inspections, and required documentation are completed accurately and consistently across all shifts
• Ensure product holds, quarantines, releases, and dispositions are executed accurately and according to established standards

• Lead daily sanitation and food safety execution across production, warehouse, and facility operations
• Ensure compliance with sanitation schedules, Master Sanitation Schedule (MSS) procedures, cleaning…