Quality Assistant Operations Manager

About Wonder Everything’s on the menu ept compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency n us as we work to make great food more accessible.

About the role

The Quality Assistant Operations Manager is responsible for supporting food safety, quality assurance, and regulatory compliance within a high-volume culinary manufacturing and warehouse environment. This role ensures that all production, handling, storage, and distribution activities meet established food safety standards and regulatory requirements.

This role partners closely with Production, Sanitation, Warehouse, and Operations leadership to maintain product integrity, ensure regulatory compliance, and support a culture of food safety across the facility. This role plays a critical part in protecting product quality, maintaining operational readiness, and ensuring that food safety standards are consistently followed. Up to and including completing all other duties as assigned.

This role operates within a culinary manufacturing and warehouse facility where associates work around production equipment, refrigerated storage areas, and fast-paced operational workflows. Strict adherence to food safety, sanitation, and safety protocols is required.

Responsibilities Quality & Food Safety Leadership Support daily quality and food safety operations across production and warehouse areas

Conduct routine inspections to verify compliance with food safety and quality standard

Monitor adherence to food safety procedures including hygiene, sanitation, allergen control, and temperature management

Perform pre-operational inspections to confirm sanitation readiness prior to production start

Identify food safety risks, quality issues, and compliance gaps and escalate when necessary

Lead quality and food safety discussions during operational huddles

Food Safety Compliance & Regulatory Oversight Ensure compliance with FDA, HACCP, GMP, and other regulatory food safety requirements

Maintain and review food safety documentation including logs, records, and inspection reports

Support internal and external food safety audits and regulatory inspections

Monitor corrective actions to ensure compliance issues are addressed promptly

Verify that all associates follow proper food handling, storage, and preparation protocols

Quality Assurance & Product Integrity Monitor production processes to ensure product quality and consistency

Conduct product checks for labeling accuracy, packaging integrity, and product specifications

Investigate product deviations, defects, or quality concerns and coordinate corrective actions

Track quality metrics including defect rates, product holds, and corrective actions

Partner with operations teams to improve product quality and reduce waste

Communication & Cross-Functional Partnership Partner closely with Production, Sanitation, Warehouse, and Operations teams to ensure food safety alignment

Communicate food safety risks, quality concerns, and compliance updates to leadership

Participate in operational meetings and food safety reviews

Track and report key quality and compliance metrics

Support continuous improvement initiatives related to food safety and product quality

Leadership Expectations & Associate Development Lead from the floor by maintaining a strong presence to ensure food safety and quality standards and resolve issues in real time Reinforce accountability by driving compliance with food safety regulations, quality standards, and operational procedures across all shifts

Provide leadership, training, and development for quality and food safety associates, including onboarding and certification

Coach teams on food safety best practices, quality expectations, and continuous improvement opportunities

Foster a positive, collaborative culture where food safety and product quality are shared responsibilities

Communicate priorities, risks, and updates clearly while escalating food safety concerns promptly

Partner…