Leasing Agent

Resident Experience Associate/Leasing Agent

The Leasing Agent delivers a hospitality-focused leasing experience while supporting daily operations at a residential community. This role combines sales, customer service, and relationship-building to attract prospects, convert leases, and support resident satisfaction. Leasing Agents represent both the property and Stratton Amenities with professionalism and a strong service mindset.

Key Responsibilities

• Lease apartment homes and support occupancy and renewal goals
• Deliver a high-quality, service-driven experience for prospects and residents
• Conduct professional property tours and showcase apartments and amenities
• Respond to phone, email, and in-person inquiries and follow up with prospects
• Prepare and process lease documents accurately and on time
• Maintain knowledge of floor plans, pricing, availability, and local market conditions
• Enter and maintain accurate leasing and prospect data in property management systems
• Partner with on-site property management and maintenance teams
• Assist with resident events, move-ins, and community engagement efforts
• Address resident questions or concerns and ensure timely follow-through
• Support basic administrative and reporting tasks as needed

Qualifications

• High school diploma or equivalent
• Prior experience in leasing, hospitality, retail sales, or customer service preferred
• Strong communication and interpersonal skills
• Sales-oriented with the ability to confidently close leases
• Professional appearance and demeanor
• Comfortable using computers and property management software
• Ability to work weekends and holidays as required
• Bilingual skills are a plus but not required
• Customer-focused and service-driven
• Organized, reliable, and detail-oriented
• Confident communicator, both written and verbal
• Able to multitask in a fast-paced environment
• Basic math and data entry skills

Schedule

• Full-time, approximately 40 hours per week
• Schedule may include weekends and holidays

Physical Requirements

• Ability to stand, walk, climb stairs, and tour the property regularly
• Ability to work indoors and outdoors in varying weather conditions

Pay
: $20/hr
Benefits include health, dental, and vision insurance, and paid time off.

Why Stratton Amenities

Stratton Amenities provides hotel-style, luxury service experiences to residential communities. Our team members are supported, trained, and empowered to deliver exceptional service while growing their careers in hospitality-driven environments.