Restaurant General Manager

Job Details

Job Location:

029463 - Mt. Ephraim - Mt. Ephraim, NJ 08059

Position Type:
Restaurant General Manager

Salary Range: $55,000.00 - $70,000.00 / Salary/year

Supervisor’s

Title:

Area Coach (AC)

Directly Supervises:
Associate General Managers / Shift Managers / Hourly Crew

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Supervising food handling procedures and operational processes
• Exercising financial control to meet the restaurant profit margin targets
• Selecting, training, developing and motivating employees

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
• Tracks, analyzes and resolves sources of customer complaints.
• Ensure that food safety standards are met.

• Develops and drives restaurant annual operating plan.
• Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
• Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
• Develops store CAPEX requests and is the principle interface with all vendors.

• Ensures that facilities and equipment are maintained to Company standards.
• Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards.
• Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
• Oversees development and revision of weekly management and crew schedules.

• Personal accountability for crew hiring decisions
• Learning Zone planning and execution
• Performance management
• Compensation
• Employee relations issues up to and including termination
• Provides hands‑on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
• Develops and monitors staffing plans and directs crew sourcing activities.
• Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

• Achievement of restaurant annual operating plan
• Margin improvement over previous year sales growth
• Weekly/Period restaurant performance in sales, labor, ICOS and controllables
• PRC results and OSAT scores
• Learning Zone certification levels, crew turnover and staffing levels

• Is fully aware of customer needs and ensures that they receive quality products and service.
• Ensures work is to the correct standard.
• Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.
• Possesses a strong eye for detail and cleanliness.
• Presents a positive image through tidy and professional appearance of self and other employees.
• Interacts with customers in a highly effective and proactive manner.
• Consistently seeks to improve the customer experience.
• Demonstrates and emphasizes to others the importance of a winning customer experience.
• Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

• Supervises others and efficiently coordinates their work.
• Delegates tasks to the most appropriate member of staff.
• Is able to remain in control in difficult situations.
• Provides clear direction…