Front of House Team Leader

At Chick-fil-A, the Team Leader role is more than a job; it’s a leadership opportunity. Team Leaders play a key role in creating a positive work environment, guiding Team Members, and ensuring that every Guest receives the signature Chick-fil-A service and food quality we are known for. By leading shifts with excellence and modeling our values, Team Leaders gain hands‑on leadership experience that serves as a stepping‑stone to future growth in business and the community.

• Full-time and Part-time

• Engaging Work Environment – Lead and inspire a team where you can make a lasting, positive impact
• Work-Life Balance – Flexible scheduling and closed on Sundays
• Experienced Leadership Support – Learn first‑hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
• Career Growth – We are committed to developing our Team Leaders into future Directors and beyond, and we prioritize promoting from within
• Scholarship Opportunities – Access to Chick-fil-A’s Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
• Discounted Meals – Enjoy discounted meals while on‑shift
• Competitive Pay – Rewarding compensation for leadership responsibilities

The role of the Front of House Team Leader is to lead the front counter, dining room, and drive‑thru teams with excellence. FOH Team Leaders create a positive environment, ensure smooth shift operations, and coach Team Members to deliver attentive, friendly, and guest‑focused service.

• Lead FOH shifts to meet or exceed speed of service, order accuracy, and guest satisfaction goals
• Model and protect Chick-fil-A’s culture by demonstrating our Purpose, Vision, and Core Values in every interaction
• Ensure the daily use of operational systems within the FOH
• Hold Team Members accountable to performance and service standards
• Assign roles and breaks strategically to maintain full coverage
• Anticipate and resolve bottlenecks before they impact Guests
• Maintain clear communication with BOH leadership for optimized throughput
  
  Proactively address Guest concerns with professionalism and urgency
• Oversee cash management processes
• Ensure opening and closing procedures are completed with excellence
• Monitor dining room cleanliness, atmosphere, and hospitality throughout the shift

• Proven ability to manage shift operations independently
• Strong situational awareness and decision‑making in high‑pressure moments
• Skill in balancing Guest needs with operational priorities
• Confidence in giving direction and making real‑time adjustments
• Reliability in executing shift checklists and procedures
• Knowledge of labor and food cost management
• Strong communication and interpersonal skills
• Team‑oriented, adaptable, dependable, and consistent in work ethic
• Able to work a flexible schedule, including peak meal periods
• Ability to lift up to 50 lbs and stand for long periods