Part-time Ground Support Agent

Part-time Ground Support Agent

Location:

Teterboro, NJ, US, 07608 Flexible Work Arrangement:
Onsite Job Category:
Customer Standards & Services

Career Level:

Graduate / Entry Level Requisition

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Part-time Ground Support Agent is responsible for delivering exceptional 5-star customer service to passengers, crew, and visitors at the Fixed Base Operator (FBO) in Teterboro, NJ. This role serves as a key point of contact, providing a warm welcome and professional assistance both inside the FBO and on the ramp. Responsibilities include escorting customers, assisting with luggage, coordinating service requests, and supporting internal departments to ensure a seamless and elevated customer experience.

Associate degree in Hospitality or a related field, or 2–3 years of relevant experience, or an equivalent combination of education and experience. Experience in the aviation industry or a related field, such as hospitality, is preferred but not required. Ability to remain calm and perform effectively in a fast-paced, high-pressure environment. Demonstrated cultural awareness and sensitivity when working in diverse environments.

Must have a valid driver's license. Strong personal values aligned with Jet Aviation's core values of Trust, Honesty, Alignment, and Transparency. Ability to obtain an airport  within 30 days of employment.

• Welcome and assist passengers and crew arriving at and departing from the FBO, while coordinating customer requests and supporting internal teams.
• Follow all applicable procedures, policies, and safety requirements.
• Provide professional, attentive service throughout the FBO, ramp, and street-side areas.
• Deliver proactive concierge-style support during customer arrivals and departures.
• Maintain a strong understanding of Jet Aviation's services and related offerings.
• Stay informed about local and regional hotels, dining, transportation, entertainment, and events to support customer needs.
• Be available to work flexible hours, including nights, weekends, and holidays.

Aviation is a dynamic, fast-paced industry where operational needs can change quickly. Success in this role requires flexibility, adaptability, and a willingness to support a 24/7 operation based on the needs of the business, customers, and flight crews. For this part-time position, the scheduled hours are:

• Sunday and Monday: 10:00 am - 5:00 pm
• Friday and Saturday: 10:00 am - 5:00 pm

Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift. This is an on-site role based in Teterboro, NJ. The posted salary ranges default to the regional market and do not include any applicable premiums.

The hourly rate for this non-exempt position is $22.00, which is equivalent to approximately $45,000 annually.

The physical demands and work environment described below are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to use hands and fingers to handle, feel, and reach.

The role frequently requires standing, walking, and sitting, and may occasionally require climbing, balancing,…