Automotive BDC Sales Toyota

Job Description

Empire Automotive Group:
Toyota Automall in Green Brook, NJ: BDC Sales Representative

Creating a strong first impression with customers is a cornerstone of success in the automotive sales process. As a Business Development Center (BDC) Representative, you will play a vital role as the friendly and professional first point of contact for customers seeking automotive services. Based in our cutting‑edge, centralized facility, you'll assist with verifying, processing, and distributing leads for both new and pre‑owned vehicles across our dealerships.

This is an excellent opportunity to break into a rewarding and dynamic industry. No prior experience? No problem—we provide training for the right candidate!

• Comprehensive Training:
  We invest in your growth and success.
• Competitive Pay Plans:
  Including commission‑based incentives.
• Career Advancement:
  Abundant opportunities to grow within the organization.

• You will receive customer calls and establish follows‑up with sales appointments.
• You will make outbound calls following up with customer inquiries.
• You will respond quickly to internet & phone inquiries by email, phone & text.
• You will provide customers with exceptional product knowledge and direct them to the appropriate dealership resources.
• You will provide a friendly and helpful demeanor with the sales team while working on answering customer inquiries on both new and used cars.
• Work closely with other BDC representatives in a team environment respecting each other.
• You will provide timely follow‑ups with customer questions creating a positive customer experience.
• You will participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• You will utilize CRM tracking system daily, accurately tracking and entering all necessary information to help the sale team close.

• You have excellent communication, interpersonal, and organizational skills.
• You are reliable and presentable in business attire representing Empire in a professional manner.
• You understand the importance of listening and being empathetic.
• You have strong work‑ethic with the ability to work in a fast‑paced, results‑driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have friendliness, enthusiasm, reliability, with a positive "team‑player" attitude.
• You are an excellent teammate with a collaborative attitude and eagerness to improve.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• You have strong computer and multi‑tasking skill:
  Microsoft, Google, CRM tools.
• You will operate a clean, organized, presentable workplace with a strong attention to details.
• You are prompt, savvy, and have a responsible, courteous demeanor.
• You are well spoken with a positive and hardworking personality.
• You enjoy speaking to people, helping them with patient focus and attention.

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third‑fastest growing privately owned automotive group in the U.S. At the Empire Automotive Group, we are passionate about shaping the future of mobility.

We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward.

Come grow with us!

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.