Automotive Sales BDC Representative

Automotive Sales BDC Representative

We are seeking a friendly, organized, and customer-focused Automotive BDC Representative to join our dealership team. This role is responsible for managing inbound and outbound leads, setting sales and service appointments, and maintaining ongoing communication with customers. You will be the first point of contact for many of our guests, helping guide them through their next step in the sales or service process.

If this sounds like the right fit for you,
apply today and join the Maplecrest Ford of Mendham team!

• Competitive pay: base salary plus commission & bonuses
• Consistent, employee-friendly hours: Work ends at 5pm, no work on Sundays
• 401(k)
• Health, dental, and vision insurance
• Paid time off & sick leave
• Paid training and ongoing coaching from experienced managers
• Employee discounts on vehicles and service

• Answer and manage inbound sales calls, internet leads, and chat inquiries in a professional and timely manner
• Ask questions to understand customer needs and match them with appropriate vehicles and sales consultants
• Schedule and confirm sales appointments for the showroom, ensuring a smooth handoff to the sales team
• Consistently follow up with prospects via phone, text, and email to drive show appointments and sales opportunities
• Accurately log all customer interactions, notes, and outcomes in the CRM
• Achieve contact, appointment, and show goals as outlined by the BDC or sales manager
• Review your performance regularly (daily/weekly/monthly) to continuously improve results and time management

• Previous BDC, call center, or customer-facing experience preferred (automotive a plus, but not required)
• Comfortable using technology; training provided on all dealership tools and software
• Strong customer service skills with a confident, friendly phone presence
• Self-motivated, goal-oriented, and a positive team player
• Excellent written and verbal communication skills
• Valid driver’s license with a clean driving record

Maplecrest Ford of Mendham has been proudly providing a customer-first approach to automotive sales and service in Morris County and beyond for 28 years. Our dedication to our customers and our community has earned us Ford Motor Company’s President’s Award for Customer Satisfaction 12 times.

We are a family-owned dealership with a stable, long-tenured team and a supportive and friendly work environment. If you’re looking for a rewarding career in automotive sales, we’d love to meet you!

We are an equal opportunity employer and prohibit discrimination or harassment of any kind, including but not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.