Inside Sales Representative

Location: Cranbury

Job Title:

Inside Sales Specialist

Location:

South Brunswick, NJ

Salary: $60,000 + bonus

A highly reputable manufacturing company is looking for a Inside Sales Specialist to join their team! This role includes a large range of duties including but not limited to supporting a growing sales team by managing inbound and warm leads, strengthening relationships with an established customer base, and helping drive additional revenue across industrial accounts. You will work closely with the outside sales team, contribute to account planning and growth, and play a key role in ensuring consistent follow-up and customer satisfaction.

This position is fully onsite and offers a clear path to advance into a hybrid or outside sales role with stable earnings and a supportive team environment.

Responsibilities

+ Serve as a primary contact for customer inquiries through phone, email, and internal systems.

+ Process customer orders accurately and in a timely manner.

+ Coordinate with Production, Planning, Shipping, and Quality teams to support order fulfillment and delivery.

+ Communicate order status, lead times, and shipment updates to customers.

+ Address and resolve customer concerns, discrepancies, or service issues in a professional and timely manner.

+ Maintain accurate customer records, order documentation, and correspondence.

+ Support customer-specific requirements including labeling, documentation, and delivery instructions.

+ Assist with customer returns, claims, and corrective action follow-up when required.

+ Ensure compliance with all company policies, procedures, and applicable regulatory requirements.

+ Support the organization in achieving established service and performance goals.

+ Contribute to departmental metrics related to customer satisfaction, responsiveness, on-time performance, and service quality.

Essential Skills

+ Approximately 3-5+ years of relevant experience in B2B industrial sales, inside sales, account management, or sales support.

+ Proven experience working with industrial customers or related products, such as hoses, motors, equipment, or similar industrial solutions.

+ Experience in inside sales or account management, with a focus on managing existing accounts and supporting sales teams.

+ Strong organizational skills with the ability to manage multiple leads, accounts, and follow-up activities simultaneously.

+ Proficiency with Excel for tracking sales activity, managing data, and maintaining organized records.

+ Comfort working fully onsite, 5 days per week, in a structured office environment.

+ Demonstrated ability to follow up consistently and maintain an account growth mindset, focusing on warm leads rather than heavy cold calling.

+ Comfort working in an inside sales or sales support capacity, collaborating closely with an existing sales team.

+ Familiarity with ERP or CRM systems, with the ability to learn and use platforms such as Sage.

Benefits:

+ Great benefits package

+ Work life balance

+ Stability and clear opportunities for growth into other areas of the dealership over time.

*** INTERVIEWS

HAPPENING THIS WEEK**
* This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to dyseidenberg

Work Environment

This role is fully onsite, Monday through Friday, with standard hours of 9:00 a.m. to 5:00 p.m. You will work in an office-based environment alongside an established sales team, collaborating closely on account management and sales support activities. The position centers on inside sales, with a primary focus on warm leads and existing accounts rather than heavy cold calling. You will use tools such as Excel and ERP/CRM systems (including Sage) to track activity and manage customer information.

The work environment offers a stable earnings structure with a base salary and consistent bonus tied to team performance, a clear path to grow into outside or hybrid sales, and exposure to a wide range of industrial products and clients. Light travel may be required for trade shows and client events a few times per year, providing additional hands-on exposure to customers and products.

Job Type & Location

This is a Permanent position based out of Cranbury, NJ.

Pay and Benefits

The pay range for this position is $60000.00 - $60000.00/yr.

Benefits: PTO: 18 days/yr to start 7 holidays 401k:
Available to contribute; company will provide a partial match when business conditions permit Health:
Coverage available through United Healthcare Dental:
Coverage available through United Healthcare We offer the ability to enroll in a variety of voluntary benefits, like supplemental insurance or disability coverage. We provide annual increases based on individual performance Wholly family-owned business (no private equity!) that's been thriving for more than 70 years. Because of this, we're able to take a longer strategic view, instead of chasing quarterly targets.

This creates more of a…