Internal Sales Agent

Internal Sales Agent (ISA)

Internal Sales Agent (ISA) supports lead generation and business development by engaging prospective clients and referral partners through consistent outreach and follow‑up. This role offers the opportunity to build a solid foundation in the mortgage industry through hands‑on experience and a defined path for growth. The position is based in the office and works closely with a collaborative team committed to achieving measurable results.

• Initiate outreach to prospective clients and referral partners to generate new mortgage‑related opportunities.
• Build and maintain professional relationships with real estate agents, referral partners, and local businesses.
• Conduct daily outbound calls and follow‑ups to support lead generation and pipeline development.
• Reconnect with past clients to maintain ongoing engagement and encourage future business opportunities.
• Support loan officers by contributing to an organized, consistent, and positive client experience.
• Contribute to brand visibility and engagement through ongoing communication and market outreach.

• 1+ years of experience in the mortgage industry or in a sales‑related role, preferred.
• Experience using the phone to conduct sales outreach and follow‑up, preferred.
• Skilled in maintaining effective engagement and consistent productivity in a dynamic work environment.
• Skilled in building rapport and establishing trust with prospective clients and partners.
• Skilled in using the phone for outreach, sales conversations, and follow‑up communication.
• Skilled in taking initiative and driving tasks forward with minimal oversight.
• Skilled in contributing effectively within a collaborative, results‑oriented team environment.

• Medical, dental, and vision coverage
• 401(k)
• Short‑term disability (company‑provided)
• Employee assistance program
• Wellness program

• Hourly Rate: $16.00 - $20.00
• Bonus plan eligible

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

California residents:
Please see Cross Country’s privacy statement for information about how Cross Country collects and uses personal information about California applicants.

Cross Country Mortgage, LLC (NMLS
3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.

NMLSConsumer

Access.org.