Sales Support Coordinator

• Work collaboratively with assigned Sales team to provide administrative assistance to generate sales and support the needs of customers prior to, during and post sale.
• This includes but is not limited to preparing quotations, gathering customer credit applications, bid packages, vendor submissions and other sales related documentation.
• Proactively call customers to follow up on quotations, providing outbound phone coverage during sales team absences and resolving open issues.
• Contacting customers by phone to answer queries and obtain required information to facilitate sale or refrigerant buyback.
• Maintain detailed records of customer interactions, inquiries, and quotations in the CRM system.
• Coordinate sales responses to customer bid requests, in conjunction with sales account/territory managers, sales leadership and legal team.
• Assists in the resolution of day-to-day inquiries from sales team.
• Answer incoming phone calls and direct as needed.

• Associate degree in marketing, Business Administration or related field.
• Equivalent experience accepted in lieu of degree.
• 3+ years sales support experience and an understanding of sales process and customer services practices
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• CRM experience required;
  Microsoft D365 Customer Experience (CRM) preferred.
• Analytical thinking skills
• Customer driven approach.
• Ability to prioritize tasks to meet commitments and deadlines with high attention to detail.
• Well-versed in analytical, problem‑solving, and communication skills.
• Possess strong commitment to business dynamics and processes, including process improvement.
• Ability to collaborate and function in a team environment.
• Preferred Manufacturing and or service industry experience.
• Experience meeting sales support KPIs.
• Prior experience working in a multi‑location organization with remote workforce.

Demonstrates strong sales support capabilities with a focus on customer service, effective communication, and proficiency in CRM systems. Possesses analytical thinking and problem‑solving skills to enhance sales processes and improve customer interactions.

• Sales Support Experience
• CRM Experience
• Microsoft Office Proficiency
• Analytical Thinking Skills
• Customer Driven Approach

• Sales Process Understanding
• Quotation Preparation
• Customer Credit Application Gathering
• Bid Package Coordination
• Vendor Submission Management

• Attention to Detail
• Problem‑Solving Skills
• Communication Skills
• Collaboration
• Task Prioritization

• Associate Degree in Marketing
• Business Administration

• Manufacturing Experience
• Service Industry Experience
• Sales Support KPIs
• Multi‑Location Organization Experience

• Microsoft D365 Customer Experience
• CRM System