Inside Sales Support - Parsippany, NJ

Inside Sales Support
- Parsippany, NJ

Safety, integrity, quality are the foundation or core values on which Tilcon New York Inc., a CRH company operates. Located in New York and New Jersey, Tilcon New York Inc. is an integrated materials company with multiple quarry locations, water terminals, heavy highway construction division, asphalt and recycle plants. Tilcon manufactures, sells and ships, made in the USA, products of crushed stone, asphalt, sand, gravel and recycled materials throughout New York, New Jersey, and some areas of Pennsylvania.

Growth opportunity, professional development and a culture of support and resources are provided to each employee for their personal growth and success within Tilcon New York Inc., and CRH.

Position Overview

This is an office based, sales support role within Tilcon NY Inc.'s Commercial Department. The role is tasked with supporting the growth and maintenance of Tilcon's customer base by updating customer records, pricing, and various Tilcon systems. The primary functions of this role are to support the sales process (quote – payment) by maintaining accurate pricing and sales order records for all company systems and making sure that all processes and procedures are followed.

This role will work with both the internal and external sales teams and will at times help perform the functions of inside sales.

Key Responsibilities

• Process customer requests received via email and telephone in a timely manner.
• Enter and verify pricing and cartage rates on sales orders.
• Maintain tax exempt certs and system status.
• Run and analyze reports to show pricing errors.
• Maintain system efficiency.
• Maintenance and general support sales systems and documentation.
• Troubleshoot problems reported by users while analyzing data for pricing issues.
• Work with inside sales and understand and perform the duties of inside sales at times.
• Deal directly with customers and other sales team members on problems and solutions.
• Must be able to effectively communicate with both customers and other team members.
• Regular and timely attendance is required.
• Other duties will be assigned from time to time.

Qualifications

To perform this job a person must be able to handle and analyze large amounts of data and identify problems and work with the customer and sales team towards a solution.

Education/Experience

Minimum of two years of experience in a Sales/Marketing position or equivalent position with a customer service focus

Previous experience in construction material sales preferred

Preferred experience in Customer Relations Management, quote management system, MS Office Excel, company ERP software as required.

Knowledge/Skill Requirements

Ability to negotiate skillfully in tough situations with both internal and external groups.

Highly developed oral, verbal and written communication skills and an ability to work with management and peers.

Develop knowledge of the organization and its functions to understand the decision making process and its effects on efficiencies and cost control.

The ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.

Demonstrate effective skills in dealing with employees at all levels.

Ability to be a self-starter and able to operate under general guidelines.

Ability to effectively work with customers, employees, and suppliers.

Ability to provide and understand detailed information regarding specifications of products.

Ability to perform under deadline pressure.

Compensation & Company Benefits

$26-28/hour, plus OT

Medical/Dental/Vision/Prescription

$1,000 Referral Bonuses

Profit Sharing

Paid Time Off, Holidays

401k with Roth option & Competitive Company Match

Education Reimbursement Program

Employee Assistance Program

Company Paid Life Insurance

Short- & Long-Term Disability

Opportunities for Internal Mobility

Professional Development Opportunities

Company Discounts on products, goods, services, electronics, automotive, travel & more!

Opportunities for Community Engagement.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential…