Inside Sales Support Specialist

Location:

Cookstown, NJ Department:
Sales & Business Development

Reports To:

Director / Sales Management

Employment Type:

Full-Time

Drytech Inc. is seeking an organized, responsive, and customer-focused Inside Sales Support Specialist to support the company's aerospace, defense, and commercial sales activities.

This position will provide inside sales support for both Drytech's aerospace and defense business and the Zeo Zorb commercial product line. The Inside Sales Support Specialist will serve as a key point of contact for customers, distributors, and prospective customers from initial inquiry through quotation, order entry, production, shipment, and post-sale support.

The successful candidate will work closely with Sales, Business Development, Engineering, Production, Supply Chain, Quality, and Shipping to ensure customers receive accurate quotations, responsive communication, and exceptional service.

This is not simply an order-entry position. We are looking for someone who will actively manage opportunities, follow up on quotations, communicate with customers, learn our products, and help turn inquiries into orders.

Drytech Inc., located in Cookstown, New Jersey adjacent to Joint Base McGuire-Dix-Lakehurst, designs and manufactures engineered moisture-control and air-purification products for aerospace, defense, and industrial applications.

Drytech's aerospace and defense products include desiccators, molecular sieve filters, dehydrators, humidity indicators, and other engineered moisture-control systems supplied to the U.S. Department of Defense and major aerospace and defense contractors.

Drytech also manufactures and markets the Zeo Zorb commercial product line, including desiccant breathers, transformer breathers, tank vent dryers, odor-control products, and related moisture-control solutions used throughout industrial markets.

This position supports customers across both sides of the business, providing exposure to major aerospace and defense programs as well as a growing commercial industrial product line.

The Inside Sales Support Specialist will:

Serve as a primary point of contact for incoming customer inquiries received by phone, email, website, trade shows, and other sales channels.

Respond professionally and promptly to customer requests for product information, pricing, availability, lead times, and order status.

Review and qualify incoming opportunities by gathering information regarding the customer's application, requirements, quantity, schedule, and operating conditions.

Assist customers in identifying the appropriate Drytech or Zeo Zorb product for their application.

Recognize when an application requires additional technical review and coordinate with Engineering, Sales, or Business Development as necessary.

Develop a working technical understanding of Drytech and Zeo Zorb products in order to confidently discuss product capabilities and applications with customers.

Prepare and issue customer quotations for standard Drytech and Zeo Zorb products.

Support preparation of quotations for custom and engineered products by coordinating pricing, technical requirements, lead times, and other information with Engineering, Supply Chain, Production, and Sales.

Review customer requirements and ensure quotations accurately reflect pricing, quantity, delivery, terms, and product requirements.

Maintain accurate records of open quotations and sales opportunities.

Actively follow up on open quotations and customer inquiries rather than waiting for customers to respond.

Communicate with customers to understand quotation status, purchasing timelines, competitive concerns, and other factors affecting an opportunity.

Maintain accurate notes and follow-up activities within company sales and order-management systems.

Track quotation activity, conversion rates, open opportunities, and sales performance as requested by management.

Review incoming customer purchase orders against approved quotations, pricing, quantities, terms, delivery requirements, and product specifications.

Enter and process customer orders accurately within company systems.

Process Zeo Zorb website and e-commerce orders.

Prepare and distribute order acknowledgements and other required customer documentation.

Coordinate with Production, Supply Chain, Quality, and Shipping to establish and communicate accurate delivery schedules.

Provide customers with proactive updates regarding order status, production schedules, availability, backorders, and shipment information.

Maintain accurate customer, pricing, quotation, and order records.

Assist with invoices, credits, returns, and other customer account activities within established authorization limits.

Ensure changes to customer orders are properly documented and communicated internally.

Serve as a day-to-day contact for existing…