Ticket Sales Intern

Ticket Sales Intern

This position is ideal for individuals looking to gain experience in sports event operations, customer service, and sales. As a Ticket Sales Intern you will play a key role in ensuring a smooth and positive experience for attendees, helping to sell and manage tickets for our basketball events.

Assist in the sale of event wristbands. Generate new ticket sales. Provide customers with event information, pricing, and schedule details. Accurately process payments and provide change or receipts as necessary. Help ensure that all sales data is entered into the system accurately. Greet customers and assist with any questions or concerns related to ticketing or event details. Handle customer inquiries regarding ticket availability, prices, and policies.

Address and resolve customer issues in a professional and timely manner to ensure satisfaction. Monitor entrance points and ensure that tickets are validated for entry. Maintain a clean and organized ticket sales area. Work alongside other event staff to ensure a seamless event experience for all attendees. Maintain accurate records of all complimentary ticket distributions, including tickets provided to sponsors, nonprofit organizations, and promotional giveaways.

Contacting qualified leads to generate ticket sales revenue through season tickets, group outings, premium sales, and other ticket packages. Calling on local organizations, businesses, non-profits, youth sports teams, schools, and individuals. Other duties as assigned.

Currently pursuing or recently completed a degree in Sports Management, Business, Marketing, Communications, or a related field. Strong communication and interpersonal skills. Friendly, outgoing, and comfortable speaking with customers in person, over the phone, and via email. Excellent customer service skills with a positive and professional attitude. Strong organizational skills and attention to detail. Self-motivated with the ability to meet sales goals and work independently.

Comfortable using Microsoft Office or Google Workspace; experience with CRM or ticketing software is a plus. Ability to multitask in a fast-paced environment. Passion for sports and providing exceptional fan experiences. Reliable, punctual, and dependable. Available to work home games, special events, and evenings or weekends.

Availability:
Work a flexible schedule that includes nights, weekends, and holidays depending on the sports calendar.

Physical Demands:
Stand for long hours, walk throughout large venues or stadiums, and lift heavy items (often up to 30–50 pounds).

Position Details Type:
Internship / Part-Time (Academic Credit)

Schedule:

Weekdays as needed, evenings and weekends required; based on athletic event. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.