Comfort Consultant

About the Role:

The Comfort Consultant is responsible for guiding and supporting a team of sales representatives to achieve sales targets and deliver outstanding customer service. This role involves overseeing daily sales activities, providing coaching and training, and developing strategies to improve team performance. The Comfort Consultant Lead acts as a liaison between the sales team and management, ensuring that sales initiatives align with overall company objectives.

• Core values that we live every day - not just words on a page:
  We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results
  - You deliver for us, we deliver for you
• Benefits you will use
  - Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future - 401(k) with company match
• We invest in your future - ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale
  - Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
• Lead, mentor, and motivate a team of sales representatives to achieve individual and team sales goals.
• Conduct regular team meetings to communicate goals, share best practices, and provide updates on performance.
• Foster a positive and collaborative team environment that encourages high performance and continuous improvement.
• Monitor and analyze individual and team sales performance using key metrics and KPIs.
• Provide constructive feedback, coaching, and support to sales representatives to help them improve their skills and achieve targets.
• Develop and implement action plans to address performance gaps and drive sales growth.
• Conduct training sessions and workshops to enhance the sales team's product knowledge, sales techniques, and customer service skills.
• Identify training needs and coordinate with the sales manager to develop and deliver appropriate training programs.
• Support new sales representatives in their onboarding and integration into the team.
• Collaborate with the sales manager to develop and execute sales strategies and plans that align with company objectives.
• Identify opportunities for sales growth and recommend strategies to capitalize on them.
• Assist in setting sales targets and quotas for the team.
• Ensure the sales team provides excellent customer service and maintains strong relationships with key customers.
• Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution.
• Gather and analyze customer feedback to identify opportunities for improving products and services.
• Prepare and present regular reports on sales performance, activities, and market trends to the sales manager.
• Communicate sales goals, initiatives, and updates to the sales team effectively.
• Act as a liaison between the sales team and other departments, ensuring alignment and collaboration.
• Oversee the day-to-day sales operations, ensuring efficient processes and workflows.
• Assist in managing the sales pipeline, including lead generation, qualification, and closing.
• Ensure the sales team adheres to company policies, procedures, and ethical standards.
• Proven experience in sales, with a proven track record of achieving sales targets.
• Previous experience in a leadership or supervisory role is highly desirable.
• Experience in home services sales, preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a sales team.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software and sales analytics tools.
• Excellent organizational and time management skills.
• Ability to work effectively in a fast-paced and dynamic environment.

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Willco Air Conditioning, Refrigeration & Heating Inc. was founded in Sussex County in 1988, and we've been providing heating and cooling services in the area ever since. We have a professional, knowledgeable and fully trained staff, so you can trust in…