Security Operations Associate; External Agency

Position: Security Operations Associate (External Agency Staff)
Location: Mount Laurel

The NFL Global Security Operations Center (NFL GSOC) at NFL Films in Mt Laurel, New Jersey, is the NFL Security Department's central hub for monitoring, collecting, analyzing, and disseminating intelligence on physical and cyber threats to help decision-makers protect, and resolve threats to NFL interests worldwide, The Operations Coordinator position will assist GSOC personnel with managing and coordinating a range of critical functions, including request intake, investigative support, travel risk management, and project management for security-related initiatives, particularly those supporting major League events domestically and internationally.

This role also involves providing support for physical security technology systems and responding to security incidents impacting the League and its stakeholders.

This is a long term hourly contract role with the NFL.

Responsibilities:

* Manage the intake, prioritization, and fulfillment of formal and informal requests for research, general inquiries, incident-related information, and analytic support from NFL business units, club and stadium security, and external stakeholders.

* Manage shared email inbox and incident management accounts to ensure timely responses and appropriate information dissemination.

* Monitor and evaluate incoming intelligence and reports from various internal and external sources to identify potential security threats, trends, or incidents requiring further attention.

* Manage and monitor physical security technology systems (including video management, access control, shot detection, camera analytics, mass notification, and incident management systems) for NFL personnel and assets.

* Assist GSOC Management in the preparation of regular performance reports, including the collection and analysis of relevant data.

* Assist in the development and maintenance of GSOC documentation, including distribution lists, product templates, Standard Operating Procedures (SOPs), and policy documents.

* Manage and update databases related to incident tracking, security contacts, and other relevant operational information to ensure data accuracy and accessibility.

* Act as a primary point of contact and liaison between the GSOC and internal departments for security-related requests.

* Conduct open-source intelligence (OSINT) research to gather, analyze, and synthesize publicly available information in support of investigations, risk assessments, and due diligence requests.

* Support the development and execution of the League's Travel Risk Management Program by monitoring global security developments, assessing travel-related risks, and coordinating with stakeholders to ensure employee safety and compliance with travel policies.

* Perform other duties as assigned by GSOC Management or Security Department leadership.

Required Qualifications:

* Excellent written and verbal communication skills, with the ability to develop clear and concise emails, memos, and presentations.

* Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

* Proven experience conducting thorough research from various sources to support projects and operational needs.

* Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

* Bachelor's degree in a relevant field.

* 2-3 years of demonstrable experience in a security operations center, command center, or similar environment. Experience as an administrative assistant or project manager with exposure to security operations will also be considered.

* Experience working with security technology platforms (e.g., video management systems, access control systems, incident management systems).

Other Key Attributes / Talent Characteristics:

* Ability to effectively organize workload, manage multiple tasks simultaneously, and meet deadlines, including adapting to changing priorities.

* Proven ability to analyze problems, identify root causes, and implement results-oriented solutions.

* Professional demeanor with excellent interpersonal skills, fostering positive relationships and building rapport with…