Supervisor Communications Job Bartles Corners New Jersey USA,Security

Location: Bartles Corners

HHS Hunterdon Healthcare System Inc. , 2100 Wescott Drive , Flemington , NJ

Full-time

Hiring Range: $54,420.65 - $68,025.81 Annually

Position Summary

Under the direction of the Administrative Director Support Services, supervises, assigns, reviews and participates in the work of staff responsible for the 24 hour a day operation of the Alarm and Communications Center. Receives and dispatches 444, emergency and non-emergency calls from the public for security and maintenance personnel. Ensures work quality and adherence to established policies and procedures; performs the more technical and complex tasks relative to assigned areas of responsibility and serves as the Custodian of Records for Dispatch Services.

Manages the COVID Screening program, and all staff assigned to this function. Aids the Director of Support Services with Security Scheduling.

Primary Position Responsibilities

SUPERVISION – Responsible for supervision, evaluation and counseling; communicating verbally in a clear and effective manner; obtaining information from hostile or traumatized individuals in emergency situations; handling multiple activities simultaneously while maintaining attention to detail; understanding and following oral and written directions; exercising sound, independent judgment and decision making within established guidelines; maintaining accurate records and preparing clear and concise reports and materials;

operating a computer keyboard at sufficient speed and with sufficient accuracy to enter data into an on-line computer system; using common office software to include Microsoft Office and applicable specialized software; providing outstanding customer satisfaction (both internally and externally). Acts as Primary lead for the System’s new employee and medical staff orientation programs for all Safety and Security. Assists in managing the schedule of the Safety and Security Department at times when the Administrative Director of Support Services is unavailable due to responsibilities in the Command Center.

EMERGENCY DISPATCHING – Obtains accurate information from the caller upon answering the emergency calls and/or radio communications. Prioritizes Disseminates and Transmits accurate information in a timely manner to hospital Security, Code Teams and/or specialized personnel. Requests additional assistance as needed from local police, fire, and/or ems agencies. Enters pertinent information into (CAD) Computer Aided Dispatch system, generates and distributes reports in RMS report writing system.

Maintains contact with all security and maintenance staff assigned; maintains status and location of all personnel. Analyzes situations accurately and takes effective action to help assure officer and public safety. Has access to update information within the Switchboard database.

PANIC ALARM SYSTEMS – Monitors SARA and RAVE panic alarm systems and dispatches officers for panic alarm activations. Communicates with 911 to resolve offsite panic alarms.

FIRE ALARM AND OTHER CRITICAL ALARM SYSTEMS – Acts as a 24 Hour Monitoring station for Fire Alarms at the Main Campus. Monitors and dispatches officers according to protocol for all Hospitals Fire Alarms Acknowledges, Signal Silences and Resets Fire Alarm Conducts Overhead Pages for Fire Alarms Receives Elevator Emergency Calls. Operates and maintains surveillance and alarm systems. Monitors Hugs Infant Abduction System, Medical Gas Alarms, SNS Stockplie Alarm, and Temperature Alarms.

Documents/Reports activations per protocol.

ACCESS CONTROL AND CAMERA SYSTEM – Assist in the issuance of the healthcare systems access control badges, CCTV camera system and vehicle permits. Operates CCTV computers, and equipment. Resolves access control, and CCTV system concerns. Ensures recordkeeping follows appropriate hospital and regulatory requirements. Entrusts the privacy/security of personal information presented during the badging application process and ensures its protection from unauthorized use.

Monitors and evaluates the quality, responsiveness, accuracy, efficiency, and effectiveness of assigned programs.

EMERGENCY MANAGEMENT DUTIES – Provides high level service and support…